No proper response. It take more than 15 days to get a reply. I recently purchased a new phone 30 days back. BB Pearl 3G 9100. The phone is over heated, Battery drains fast and I gave to Redington, Coimbatore and they told that the set has to be replaced and it will be done within 3 days. Un fortunately I chased them day after day and I got the old set back after 15 days with new battery. Much dissapointed and thinking of why I purchased this phone. I have made a mistake by moving from conventional type mobile to BB.