I am a service provider in Thiruvananthapuram , Kerala - HYGIEIA HOUSEKEEPING SERVICES providing Housekeeping related services .I enrolled with them on 20.12.2012 vide contract No. 422 32869 against cheque payment for Rs. 11,236 for a period of one year.

I was promised my firm will feature in all the search key words pertaining to Housekeeping which will certainly increase my volume of business so & so forth. I was told by Mr. Girish & even showed me on his laptop that, nearly 200 hits are made per month in kerala for checking on the Housekeeping services through JD. Which now, I realize was a false statement because, I’VE RECEIVED ONLY 9 ( NINE ) LEADS IN THE PAST 10 MONTHS of which, many were asking for MAID SERVICE ( the service which I do not provide ).

On January 23, 2013 upon surfing the JD site I was shocked to find that my company featured only in 4 SEARCH KEY WORD’s among 30 odd key words related to Housekeeping. Accordingly I spoke with Mr. Girish followed by an email the same day and online registration of complaint on the JD website Complaint ID : CSNJAN13L0W2A9. However, with no response until January 29,2013 I was bent upon speaking with a senior manager & accordingly Mr. Girish put me on a conference call With his boss Mr.Prasad Krishna. Mr.Girish explained to him that it’s a system error which cannot be rectified immediately as per the technical team. Mr.Prasad assured me he’ll sort out my concerns & sent me a text too soon after the con-call. NINE long months have passed & I’m still awaiting a response from Mr.Prasad Krishna. Many emails were sent yet no reply.

On June 15,2013 Mr. Girish put me across to Mr. Prasad Krishna who assured my FULL AMOUNT WILL BE REFUNDED within 3 working days.Mr.Prasad quipped “ I have many customers to handle & you are not the only one ”.

What is more surprising now is , JD has updated their site and my company HYGIEIA HOUSEKEEPING SERVICES is not listed in a single housekeeping related search key words with the JD verified Logo. I feel really cheated & this is purely due to poor management skills from people like Mr.Prasad Krishna.

I request the top brass of JD to please refund my full amount at the earliest.

Anticipating a favourable response at the earliest.

Warmest Regards,

Binu K N
HYGIEIA HOUSEKEEPING SERVICES
Thiruvananthapuram
Mobile : +********75