Online Shopping - Jabong : Not A Very Good Experience
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Complaint by: tanu on June 30, 2012, 12:07 am in Online Shopping

Recently, I was looking to buy a shirt for my husband. Wanted to give him a surprise on his birthday.

I had browsed through various e-commerce portals earlier. I had tried out Shoppers stop, Home-shop 18 etc.

This time tried Jabong.

I heard lot about them. They have a good collection of men’s wear. Hence ordered a Reid& Taylor shirt.


I was impressed when the shirt was delivered in a considerably lesser time.(they have a in-house courier service working 7 days a week). The order no. was : 120531********6

But the shock was yet to come.

Thankfully, before making the payment (chose cash on delivery), I opened the parcel to check it.

The shirt was stuffed in a small box. The collar and sleeves all crushed.

I returned the parcel.

Till now, no call from Jabong regarding as to why the customer returned the shirt.

I think Jabong should get back to their dissatisfied customers and try to fix the issue. I went back to my old reliable e-commerce portal to get two shirts.

Overall, I wasted lot of time in all this. So next time before trying any new site I will think twice.

Jabong,are you listening???

Complainant's Goal: to aware to jabong.com and thier product
Complainant's Target: Online Shopping
Complaint Location: IndiaHaryanaGurgaon
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Sat, 30 Jun 2012  Message from iComplaints.in Helpdesk

An email communication has been sent to Online Shopping on June 30, 2012, 12:07 am