India Today Group - INDIA TODAY Free gift(1-Mobile phone which cost 3195) Not Shipped:ITE1897839
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Complaint by: Sudhanshu Singh on December 4, 2010, 11:34 pm in Online Shopping

I want to bring to your kind notice that I ordered INDIA TODAY Magazine 1year subscription on Sep 22, 2010 Order Time : 8:32 PM.
Details are as below:

Order No. : 112610217
Payment option choose: Pay Mate option (FT No:- 2********631)
Total Order Amount (INR): 1300

Suborder No.: 3388401
Merchant Name and Number: Living Media India Limited (Magazines)(18)
Item Title :India Today - 1 Year / 52 Issue;Region India

Along with this order, there was one MOBILE PHONE free, Details are as below:
Sub Order Number : 3388402
Item Title :Free:- One Accord Mobile Worth Rs 3195/- With 1Year Subscription
Shipment Details : Normal Courier08-10-10Will deliver with in 4 to 6 week

I am receiving India Today Magazine & I have got 6 issues . BUT Still my Free Gift (mobile phone) has not been delivered to me.

Do the needful as soon as possible on priority. I have regularly emailed to INDIATIMES shopping customer care(customerservice@indiatimes.co.in) I have called them a number of times & reminded about my product non delivery.
Every time they want 2-3 days to look in to this issue but now I am totally upset regarding their poor service .

Every time one customer care executive ALKA reply with same mail..no matter change(I suspect that they even don't read the mail before replying).
I have also approached to INDIA TODAY through email at (wecare@intoday.com) & Phone also but even they are not confirm about the delivery time of this product.

The DELIVERY TIME of product is mentioned 14 working days on their website(screen shot attached) for your reference BUT THESE PEOPLE are non responsive about this.

Complainant's Goal: Not to mislead consumer in future about shipment of product .
Complainant's Target: India Today Group
Complaint Location: IndiaHaryanaGurgaon
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2.
Thu, 03 Mar 2011  madhu

I support this complaint.

1.
Sat, 04 Dec 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to India Today Group on December 4, 2010, 11:34 pm