I ordered OC2812806 from TVC SKY SHOP in Nov 11

The website was not working
I called to complain...they offered to help by taking my order
the address was noted incorrectly.
i made sure this was corrected before i paid via credit card
they sent the order to the incorrect address
no tracking details were provided.
i spent a lot of time on emails and phone calls chasing my order
i gave them the correct address on 6 occasions before i added this to all my emails
they still despatched to the wrong address.
By jan 5 TVC asks me to pay for shipping as this is the 3rd time they are sending it.
I refused as they already had the correct address in writing with them
more emails
in feb 2012 i called them again and blasted as no replies received from the customersupport team

they finally send the products BUT one is A DAMAGED Product.... 360 Spin and dry mop

So to spite me after all this they send out broken stuff.
TVC SKYSHOP has mentally tortured and stressed me out and i have over 50 emails to show
how through their incompetence i have suffered and how they make me chase them even though they had my money in
november,

I want my product replaced asap or to be compensated the full amount of my order.

I have emailed them saying send the new product and collect the old one.,...
WHO WILL PAY FOR THE PRODUCT TO BE SHIPPED BACK,
WHY DON'T THEY ARRANGE A PICK UP.
HOW MUCH LONGER WILL IT TAKE FOR MY ORDER TO THE MARKED AS COMPLETED.

i WILL NEVER EVER EVER BUY FROM THEM AGAIN AND RECOMMEND TO ALL TO USE
COD ONLY COS ONCE ANYONE HAS YOUR MONEY YOU WILL BE CHASING THEM FOREVER.