Idea Cellular - Idea Cellular Online Recharge -money taken recharge not credited to my mobile.
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Complaint by: sunandan on January 13, 2015, 3:19 pm in Mobile Service Providers

I made an online recharge to my mobile number ********65 of Punjab circle, today (09.01.2015) at about 3.56 PM
But this amount was not credited to my mobile.
The details are as follows
• Transaction ID: BSMP3********3
• Idea Number: ********65
• Transaction date:09-01-2015 15:56:10
• Amount:Rs.330.00


Despite repeated calls to customer care (these calls are charged @ 50p per minutes)
The customer care is saying that I have not done any recharge
When I advised the CC of Idea cellular to verify my transaction Id which was provided by Idea ONline recharge website after my bank credited (sent) the amount of Rs. 330.00 to Idea Cellular account.
Now after having received this money they are not crediting the same to my mobile number ********65.
The CC at Idea are flatly refusing to acknowledge my payment.
I request that my talk time/ amount of 330 be credited into my mobile number ********65.

Complainant's Goal: the talk time / top up of Rs. 330.00 be done to my mobile 9855454765
Complainant's Target: Idea Cellular
Complaint Location: India › Punjab › Kapurthala
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Recent Comments
4.
Wed, 14 Jan 2015 - Business Reply from - Idea Cellular (Idea Cellular)

Dear Customer,

We regret to inform you that we are unable to find your payment, thus we request you to forward us a screen-shot of the bank statement (un-editable) showing the deduction made from your account towards payment of your number on our E-mail ID: customercare@idea.adityabirla.com for further course of action.

Thanks & Regards,
Customer Care, Idea Cellular

3.
Wed, 14 Jan 2015 - Business Reply from - Idea Cellular (Idea Cellular)

Dear Customer,

We regret the inconvenience caused. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

2.
Tue, 13 Jan 2015 - Business Reply from - Idea Cellular (Idea Cellular)

Dear Customer,

We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

1.
Tue, 13 Jan 2015 - Business Reply from - Idea Cellular (Idea Cellular)

Dear Customer,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular