Complaint Ref. No : ********30

Dear Sir,
I have approached you with a positive hope to get the appropriate solution of my concerns.
I had brought the Samsung product after seeing the good repo of your quality product in terms of durability & customer caring approach. My refrigerator has got defective due to inbuilt condenser coil got damages after around 15th moths of its purchase while warranty period was 12 months . Your service center person is saying that it is not repairable nor replaceable as per company guideline. If this type fault has come within 365 days / 12 months you must get the 100% payment or replacement of the unit. It is over by 3+ months as per warranty norms . As per discussion with customer care executive.. he may refund the amount after deducting the depreciation cost 17% of the bill value . Hence I perusing you to consider my point of view & provide us the appropriate solution to waive off the depreciation cost as mentioned above. Pl. take it in consideration at the earliest since my unit is lying with your service center from last 4 months…. & My family is suffering a lot in this peak summer season.
I have full confidence in you & hope my problems must get resolved after your kind support/consideration.

Model No. :RT3234TABBL/TL
Sl. No. : 08314ZAC700126A



Thanks & Regards,
Your customer.
Prem Bajpai,
0********26