I am not happy with the service-Idea Cellular- iComplaints.in

Idea Cellular - I am not happy with the service

Contact Complainant 1434 Views Report Spam

Complaint by: on February 22, 2014, 12:18 pm in Mobile Service Providers

I called customer care to activate miss call alerts , the agent informed me the charges for a year is Rs149 , i asked her to activate it, she said there can only activate a monthly pack, she asked me to send a sms OMCIY to 54300, I sent the sms but the reply i received was:
Hi customer we are sorry the service which you are searching is not available , continue to search for other VAS services.
This is not the type of customer service i expected with Idea.

Complainant's Goal: I want to activate miss call alerts (yearly) Rs149 or for Free.

Complainant's Target: Idea Cellular

Complaint Location: India › Maharashtra › Mumbai Suburban

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Recent Comments

2.

Mon, 24 Feb 2014 Message By Complainant Charles Rodrigues

I called customer care and a representative asked to send SUB OMCIY to 54300 , the miss call service is now successfully activated.

1.

Sat, 22 Feb 2014 - Business Reply from - Idea Cellular (Idea Cellular)

Dear Customer,

We regret the inconvenience caused to you. Please reply with your Idea mobile number and the alternate contact number. You can also visit our website, www.ideacellular.com or call 121.

Thanks & Regards,
Customer Care, Idea Cellular

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