From last 3 days, I am not getting any channels on DTH connection. Around 2 days continuously I tried to call customer care for the complaint but call does not connect to customer care executive.
After continuous calling to Customer care, call gets connected and I got a Complain number - 2684066 and customer care people said, they will send engineer to resolve this issue next day in afternoon.
But as expected, no engineer called or came to resolve the problem. Then I called the customer care as asked for the reason then they said \"there is no engineer slot available so we are not able to send any engineer rightnow but send to tomorrow for sure.\"
Then within 5 mins after the call I get a SMS that my problem is resolved. On what basis they closed my complain.
On calling them again, I again got a complain number - 2687871. That\'s it.
Very Very Bad Experience with AIRTEL.
Please do not go for AIRTEL option.
(Airtel Digital TV - Airtel Digital TV - Very Bad service)
Dear Customer,
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Vinay Chugh
Airtel Customer Service Team
(Airtel Digital TV - Airtel Digital TV - Very Bad service)
Dear Customer,
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Vinay Chugh
Airtel Customer Service Team
An email communication has been sent to Airtel Digital TV on May 13, 2010, 5:51 pm
Dear Customer,
This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards,
Ricky
Airtel Customer Service Team