micromax Micromax service Center - Useless Product & Service
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Complaint by: Dhruv Khosla on May 11, 2011, 1:27 pm in Consumer Electronics

I had bought two W900 phones of Micromax windows 6.1.

There was a problem with both of them from day one. One of the phones had a network problem i.e. no signal. The other one had a defective screen and the software would hang.

I visited the companies website and left a complaint there giving all the details. even after 1 week I did not get a reply.

I found a service center. Their service center took the phones for repairs in the month of Feb 2011

21-02-2011: Gave two W900 phones for repairs to their authorised service center:

Technocare (Delhi)
Ranjeet Singh
I-11 Lgf Central Market Lajpat Nagar Opp Dewan Bajaj Show Room New Delhi
Lajpat Nagar
Delhi NCR
Pin Code. : 110024
Mobile: ********92
Phone No. : 011-41043232
Email : rs.technocare@gmail.com

29-03-2011: Called they said the mobiles are ready.

01-04-2011: Went to collect in one mobile the screen brightness had not been corrected. In the other one the MMC was not working. They said to collect in 1 week.

22-04-2011: Called Mohinudin said second mobile not ready will take 1 week.

07-04-2011: Called they said not done collect next week.

07-05-2011: Went to collect after calling and confirming that the phones are ready. Both the phones were still in the same state. I told them to write the comments and the status of the phones on their job card but they refused. They said they will repair the phones in 1 week.

The smart thing I did was to record all the call and also make a video of my visit to the service center.

I have decided to take them to court for what they have done with me. Should it really take a company 4 months to repair a phone.

Complainant's Goal: Compensate me
Complaint Location: IndiaDelhiNew Delhi
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Recent Comments
2.
Tue, 24 May 2011  SameerShaikh

Yaa myself faced issue in my Micromax Q3 handset but i had not gone for repair because the phone is of 3000rs and i know once i go for repairing it ,, i have to pay more 3000 to the company by travelling and other expenses.
The day when I purchased the Q3 the FM was not working and after some months the vibrator was not working and now also facing the same issue. Now i thought that will not buy any handset like this except the branded 1.

Please make the Micromax company know abt it.....

1.
Wed, 11 May 2011  Message from iComplaints.in Helpdesk

An email communication has been sent to micromax (Micromax service Center) on May 11, 2011, 1:27 pm