I had bought two W900 phones of Micromax windows 6.1.

There was a problem with both of them from day one. One of the phones had a network problem i.e. no signal. The other one had a defective screen and the software would hang.

I visited the companies website and left a complaint there giving all the details. even after 1 week I did not get a reply.

I found a service center. Their service center took the phones for repairs in the month of Feb 2011

21-02-2011: Gave two W900 phones for repairs to their authorised service center:

Technocare (Delhi)
Ranjeet Singh
I-11 Lgf Central Market Lajpat Nagar Opp Dewan Bajaj Show Room New Delhi
Lajpat Nagar
Delhi NCR
Pin Code. : 110024
Mobile: ********92
Phone No. : 011-41043232
Email : rs.technocare@gmail.com

29-03-2011: Called they said the mobiles are ready.

01-04-2011: Went to collect in one mobile the screen brightness had not been corrected. In the other one the MMC was not working. They said to collect in 1 week.

22-04-2011: Called Mohinudin said second mobile not ready will take 1 week.

07-04-2011: Called they said not done collect next week.

07-05-2011: Went to collect after calling and confirming that the phones are ready. Both the phones were still in the same state. I told them to write the comments and the status of the phones on their job card but they refused. They said they will repair the phones in 1 week.

The smart thing I did was to record all the call and also make a video of my visit to the service center.

I have decided to take them to court for what they have done with me. Should it really take a company 4 months to repair a phone.