FLY MANTRA - Refund not received
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Complaint by: sagar on August 31, 2014, 1:34 am in Travel Agencies

I booked a ticket from flymantra.com on 15th augest. My booking Id-FLY15086106 from Kolkata to Agartala for 15th September. My ticket price was Total Amount - Rs.1277/-.I paid that amount and confirm of my payment also they send me this massage "Thank you for Booking with Fly Mantra. Your Booking ID is FLY15086106.Your Booking is UNDER PROCESS. You will receive the E Ticket and SMS within 30 Minutes." But after 30 minutes past they did not provide me that ticket. I send a e-maill to their address, but they did not reply me after that incident I wanted to call to their customer care number but after first ring call was automatically disconnected.
After next day they send me this maill "You have made a booking on our portal and due to last minute fare change we could not issue the ticket. The fare has been increased and you would need to pay ₹1150 in order for us to complete this booking. Please click Make Payment to complete the transaction. Alternatively we can refund the amount which you have paid to us into the same Card/Account which you used while booking." After got this maill i send a maill to their address for refunding my ticket booking amount. Still now they do not send me any reply through maill or call and they do not give my refunded amount. Even i try to call their customer care number but they receive my call and say all customer care representative busy and disconnected the call automatically.

Complainant's Goal: Refund
Complainant's Target: FLY MANTRA
Complaint Location: IndiaWest BengalSouth 24 Parganas
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Recent Comments
3.
Mon, 01 Sep 2014  kanojiyakamalkumar

sach compani wada karne pe contact m. nomber from ********83 aur ********63

2.
Mon, 01 Sep 2014  kanojiyakamalkumar

sif logo ko lutna AUR JO BOLKE SAHI TIME ME MO.NO********83 RGD AAPKI COMPANI ME HAI
BINA MAGE ISKELIYE TO BHIKH MAGNA SAHI HAI
KAMALKUMARKANOJIYA

1.
Mon, 01 Sep 2014  kanojiyakamalkumar

kishanbhai mobail missing and koopan nahi mili