Kaunsa Support Team - ONLINE PURCHASING FROM THE WEBSITE http://www.kaunsa.com
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Complaint by: RANDEEP SINGH on August 12, 2012, 2:18 pm in Online Shopping

I HAVE PURCHASED ONE BSNL TAB FROM THE WEBSITE WWW.KAUNSA.COM ON 21/06/12 Order No.Kaun/10536/OWVJ593ZQY from CCAvenue. BUT TILL THE DATE I HAVE NOT RECEIVED MY PRODUCT I HAVE MARKED MANY MAILS TO THE CONCERNED TEAM. BUT HAVE NOT GOT ANY SATISFACTORY RESPONSE. COPY OF MAILS PASTED BELOW.I WANT TO TAKE STRICK ACTION AGAINST THEM

From:
"randeep singh" | Add to Address book |This is spam

To:
Subject: REPLY AWAITED: Re: : REMINDER:10 Order No.Kaun/10536/OWVJ593ZQY from CCAvenue
Date: Fri, 10 Aug 2012 12:02:34 IST

Dear Team,

Kindly confirm, have you send me the new model of BSNL tab. in replacement of my order.

Thanks
Randeep Singh
********83

Note: Forwarded message attached

-- Original Message --

From: "randeep singh"randeepsinghwalia@rediffmail.com
To: support@kaunsa.com
Subject: Fw: Re: : REMINDER:9 Order No.Kaun/10536/OWVJ593ZQY from CCAvenue

Follow Rediff Deal ho jaye! to get exciting offers in your city everyday.
Dear Team,

Are you sending me the new model of BSNL Tab or not. kindly confirm

Thanks
Randeep Singh
********83


Note: Forwarded message attached

-- Original Message --

From: "randeep singh"randeepsinghwalia@rediffmail.com
To: support@kaunsa.com
Subject: Re: : REMINDER:8 Order No.Kaun/10536/OWVJ593ZQY from CCAvenue

Follow Rediff Deal ho jaye! to get exciting offers in your city everyday.
this thing is already discussed with me. kindly check your mail dt .20July. in which i had given my consent.


From: "Kaunsa .com"support@kaunsa.com
Sent:Sun, 05 Aug 2012 19:15:32 +0530
To: randeep singh randeepsinghwalia@rediffmail.com
Subject: Re: Re: : REMINDER:8 Order No.Kaun/10536/OWVJ593ZQY from CCAvenue
Dear Sir


>
The product that you have ordered 701 r in not available if you want the updated version 701 c then do let us know there will be a difference of 1150 rs if you want we can send the 701 c tablet or issue the full refund.


>
Thanks

>

>
On Sun, Aug 5, 2012 at 4:12 PM, randeep singh wrote:

>

Dear Team,

>

> There is limit to every thing. You have just crossed it. You yourself written that you will come up within 24 hours with the update of my order status. But I have not received any response from your side till now. What can i say about it.

>

> Randeep Singh

> ********83

>

> On Fri, 03 Aug 2012 18:07:17 +0530 wrote

> Dear Customer

> We apologize for the

> inconvenience caused.

> We are looking into your

> matter and will update the same within 24 hours.

> Keeping Kaunsa a safe

> marketplace for the buyers we have your amount it will not be released to the

> vendor/supplier until the product is been delivered at your doorsteps or all

> are customers are satisfied with the product.

> We thank all our buyers

> for showing the trust on Kaunsa.com and taking it to new heights as an

> expansion we are shifting to the new premises so our Customer care lines will

> be down till 7 th of August.
> Regards
> Kaunsa Support Team
On Wed, Aug 1, 2012 at 10:28 PM, randeep singh wrote:
> Dear Sir,
> This is my last mail to you regarding my above mentioned order. If i have not received any satisfactory reply from you till tomorrow evening. I shall file a case against your site as well as company in consumer court.

> Thanks
> Randeep Singh
> ********83
> From: "randeep singh"randeepsinghwalia@rediffmail.com

> To: support@kaunsa.com

> Subject: Fw: : REMINDER:7 Order No.Kaun/10536/OWVJ593ZQY from CCAvenue
> ---------- Forwarded message ----------

> From: "randeep singh"
> Subject: Fw: : REMINDER:7 Order No.Kaun/10536/OWVJ593ZQY from CCAvenue

> reply awaited
> -- Original Message --
> From: "randeep singh"randeepsinghwalia@rediffmail.com on Tue, 31 Jul 2012 22:07:08 +0530
> To: kaunsa@kaunsa.com,support@kaunsa.com
> Cc: contactus@exportmart.com
> Subject: : REMINDER:7 Order No.Kaun/10536/OWVJ593ZQY from CCAvenue
> ---------- Forwarded message ----------

> From: "randeep singh"
> Subject: : REMINDER:7 Order No.Kaun/10536/OWVJ593ZQY from CCAvenue

> REPLY AWAITED
> -- Original Message --
> From: "randeep singh"randeepsinghwalia@rediffmail.com

> To: support@kaunsa.com
> Subject: Fw: REMINDER:6 Order No.Kaun/10536/OWVJ593ZQY from CCAvenue

> ---------- Forwarded message ----------

> From: "randeep singh"

> Subject: Fw: REMINDER:6 Order No.Kaun/10536/OWVJ593ZQY from CCAvenue

> YOUR REPLY IS AWAITED
> Note: Forwarded message attached
> -- Original Message --
> From: "randeep singh"randeepsinghwalia@rediffmail.com
> To: support@kaunsa.com
> Subject: REMINDER:6 Order No.Kaun/10536/OWVJ593ZQY from CCAvenue
> ---------- Forwarded message ----------

> From: "randeep singh"
> Subject: REMINDER:6 Order No.Kaun/10536/OWVJ593ZQY from CCAvenue

> I have not any idea what kind of service you are providing to your customer. I have bought one product from you on month ago. but i am sorry to say that till the date i have not received my ordered product.

> Note: Forwarded message attached
> -- Original Message --
> From: "randeep singh"randeepsinghwalia@rediffmail.com
> To: support@kaunsa.com
> Subject: Re: Re: REMINDER:5 Order No.Kaun/10536/OWVJ593ZQY from CCAvenue
> ---------- Forwarded message ----------

> From: "randeep singh"
> Subject: Re: Re: REMINDER:5 Order No.Kaun/10536/OWVJ593ZQY from CCAvenue
> Dear Sir,
> kindly confirm the delivery status. because still i have not received my order.
> thanks
> randeep singh
> On Fri, 20 Jul 2012 14:08:15 +0530 wrote
> >Dear Singh

> We have processed your order.

> Regards

> Kaunsa Team

> On Fri, Jul 20, 2012 at 1:57 PM, randeep singh wrote:

> ok send me this tab. also tell me the time frame in which this will reached to me

> From: "Support kaunsa.com"support@kaunsa.com
> Sent:Fri, 20 Jul 2012 13:31:37 +0530
> To: randeep singh randeepsinghwalia@rediffmail.com
> Subject: Re: Fw: REMINDER:5 Order No.Kaun/10536/OWVJ593ZQY from CCAvenue
> Dear Mr Singh
> >It was nice talking to over the phone we will be waiting for your reply after checking our previous email.
> >Thanks
> >Amit
> >Kaunsa Team
> >On Thu, Jul 19, 2012 at 5:53 PM, randeep singh wrote:

> > Till the date product is not received. update the status
> > randeep singh

> > ********83

> > Note: Forwarded message attached
> > -- Original Message --
> > From: "randeep singh"randeepsinghwalia@rediffmail.com

> > To: accounts@exportmart.com,support@kaunsa.com,orders@ccavenue.com

> > Subject: REMINDER:3 Order No.Kaun/10536/OWVJ593ZQY from CCAvenue
> >From: "randeep singh
> >Subject: REMINDER:3 Order No.Kaun/10536/OWVJ593ZQY from CCAvenue
> >Dear Sir,
> > Till the date I have not received my order. Kindly check it on priority.
> > Thanks
> > Randeep Singh
> > ********83
> > From: "randeep singh"randeepsinghwalia@rediffmail.com
> > To: accounts@exportmart.com
> > Cc: support@kaunsa.com,randeepsinghwalia@rediffmail.com,orders@ccavenue.com
> > Subject: Re: Fwd: Order No.Kaun/10536/OWVJ593ZQY from CCAvenue
> >From: "randeep singh"
> >Subject: Re: Fwd: Order No.Kaun/10536/OWVJ593ZQY from CCAvenue
> > Dear Team,
> > Till the date, I have not received my order. Kindly check the status of delivery or refund the my amount.
> > Thanks,
> > Randeep Singh
> > ********83
> > On Sun, 08 Jul 2012 14:35:30 +0530 wrote
> > >Support Team
> > Kindly look forward for the below mentioned buyer query and resolve it asap.
> > Thanks
> > Accounts Department
> > Kaunsa.com
> > Exportmart.com
> > ----- Forwarded Message -----
> > From: "randeep singh"
> > To: accounts@exportmart.com, orders@ccavenue.com
> > Sent: Tuesday, July 3, 2012 9:49:37 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
> > Subject: Fw: Order No.Kaun/10536/OWVJ593ZQY from CCAvenue
> > Dear Sir,
> > Kindly confirm the dispatch status of the above mentioned order number. because same is not received at my end
> > Randeep Singh
> > From: orders@ccavenue.com
> > To: randeepsinghwalia@rediffmail.com
> > Subject: Order No.Kaun/10536/OWVJ593ZQY from CCAvenue
> > Follow Rediff Deal ho jaye! to get exciting offers in your city everyday.
> > Thanks & Regards:
> > Ashish Sharma
> > ********77
> > Accounts Department
> > Exportmart
> > .para { font-family: Arial, Verdana, Helvetica, sans-serif; font-size: 9pt; font-style: normal; line-height: normal; font-weight: normal; color: #000000 } Dear Customer,
> > Thank you for your order from http://www.exportmart.com
> > For your convenience, we have included a copy of your order below.
> > Please Note :- The charge will appear on your credit card / Account statement as 'ccavenue.com/charge'
> > If you have a question about your order status, you can contact the seller directly by
> > e-mail at : accounts@exportmart.com.
> > ORDER DETAILS: Merchant Site URL :http://www.exportmart.com Order Number:Kaun/10536/OWVJ593ZQYOrder Received:Jun 21, 2012 Total Amount : INR (Indian Rupees) 3499.00 VISA Debit Card Issued in India Holder : randeep singh Billing Address : (As entered by the Customer)

> > h.no.b-13/147, katcha tobba
> > >hoshiarpur
> > punjab
> > >146001
> > India Customer's Phone Number : ********83
> > Customer's E-mail ID : randeepsinghwalia@rediffmail.com
> > Customer's IP Address : 117.225.115.209
> > Recipient's Name : randeep singh

> > Shipping Address :
> > h.no.b-13/147, katcha tobba
> > hoshiarpur
> > punjab
> > 146001
> > India
> > Recipient's Phone Number :
> > ********83
> > Special Instructions :
> > Regards,CCAvenue Customer Service

Complainant's Goal: TAKE STIRCK ACTION AGAINST THE COMPANY
Complainant's Target: Kaunsa Support Team
Complaint Location: India › Punjab › Hoshiarpur
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