Hi I bought the whirlpool refrigerator on 31st jan2010. Within one month i got problem with the product. I called whirlpool customer care and ask for the replacement for the product as i doubted a product failure within one month will be a defective product. But whirlpool didn't listen to me as they have the procedure of directing the request to the service center.A person (Sridhar ) came and filled the gas and it started working but i was requesting for the new product and there was no response from them for that. They said it is only possible when there is a major problem. I bought this product for cooling purpose. If that is not working then it is a major problem as a customer point. For me i don't bother whether the compressor is gone or a switch gone. My concern is it didn't work so my money is wasted. Then again after some month it didn't work. Same person came and did some thing behind the fridge and it started working .He said there is no problem with the product but the Stabilizer is dripped due to Voltage fluctuation.How come there is a drip only in my home when there is no problem for other flats in the same apartment. Even i am using the whirlpool stabilizer which they recommended as i know they will blame the stabilizer if i would have put other brand stabilizer.Now again last week ie like end of July it didn't work. First one person(Sakthivel) came and then he also did some thing behind the product and it started working.Fridge started cooling and he said its working but with 30minutes ice started melt down and it didn't work.Again another person came and said there is a problem in the relay switch that is a failure in this model so replacing that will fix the problem permanently. He replaced and again the fridge started cooling and he asked for the satisfaction code i said him to wait as we are not sure whether it is really working.He left within 30 min and asked me to give the satisfaction code within 1 hr after confirmation.But the fridge didn't work and i didn't give the satisfaction code when he called me. I asked the chennai service centre (raghuram) for replacement but he always said they will some senior engineer for that.Then i asked for the head office number and he gave Mr Karthik number but when my wife called karthik he said he will get back to us but there is no response.then called customer care and got the manager (ramesh) number and again he said he will be sending sridar. But iam asking for my my money refund or product replacement. I am planning to file a case against whirlpool on this as there is proper response from them. I have a sony music system but i used to get a very good response from i will never suggest whirlpool to anyone. Whirlpool doesn't know the worth of customers. waiting for your reply to proceed further.

Thanks
Thilak