Whom so ever concern in BEAM.
Dear Sir / Madam,
I am Subrata (Account No : 186929), using your service not less than 3.5yrs. After waiting long days, I am drafting this mail to you. Let me know “IF I DON’T USE YOUR SERVICE DO I NEED TO PAY ??”. If not (not require for payment) then why your concern department not responding to my queries.
On Dec 2013, there was no usage for 09 days. I inform on 21st Dec 2013, received msg on my ph. Same ticket is been close on 22nd Dec 2013 at 3:15pm & received other msg stating “YOUR ACCOUNT IS ON HOLD DUE TO REQUEST-VACATION OR OUT OF TOWN” at 3:16pm. Felt happy with the service.
On 1st Jan 2014 call back for retrieve the services, got feedback that need to pay as my account is ZERO. To find out explanation I registered. Next day same time re-raised the same ticket. Every time I was losing not less than 20/- but No result. I used to receive sincere call from your executives (Named : Parimala, Srabanthi, Yusuf) with inefficient information.
Finally on 9th Jan 2014 collection executive came to collect payment. I was ready to pay even his service to visit my address. My all work got struck & feeling like handicraft. The executive called to with his office, ask me to pay for JAN month bill. Surprisingly I got 8days OFF, as didn’t use it.
I got a feedback call from Sujatha, I ask her as well. Gave me genuine hope that she will call back next day after discussing with respective depts. Never came back.

1.5yr back I was struggling with your poor services got almost feed up & published on TIMES of INDIA as well as Deccan Chronicle. It got resolve very next day before evening. Before escalate to that level I thought to inform you.
My humble request, please look on this matter. Being a sincere customer, I am feeling like BEAM is looting as we are making payment in advance. I am waiting for your quick response.

Following are the Ticket details for your information:
1) 21-12-2013 : Ticket no : 10707006 at 3:15pm
2) 1-1-2014 : Ticket no : 10852985 at 12:41pm
3) 2-1-2014 : re-raised the Ticket no : 10852985 at 12:35pm.
Let me know if you need conversation details.



Thanks & Regards,
Subu.
subu.no1@gmail.com