HCL Infosystems - HCL not providing service support to PCs supplied to AirForce Station Hasimara
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Complaint by: Amit on February 11, 2010, 10:46 am in Computers and Accessories

HCL is not providing service support at Air Force Station Hasimara, Distt- New Jalpaiguri, West Bengal. The PCs have been purchased in bulk through DGS&D rates. IT field is expanding in forces. This way I\'m afraid that HCL will loose prospect customers in this region. Complaints have been lodged against CPU Sl No
4073A1435432( No display), 4073A1435431(Not booting Up), 3093A1307278(No display) and Monitor Sl No.-********3321(not switching on), ********3627 (Not switching on). Complaint Date-20 Nov 09. Complaint Sl no-COB09110015,16,24.
HCL is requested to look in to the lapse in the customer service support and do the needful servicing and repairs. The PCs are under warranty.

Complainant's Goal: Prompt service
Complainant's Target: HCL Infosystems
Complaint Location: India › West Bengal › Jalpaiguri
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2.
Thu, 18 Feb 2010 - Business Reply from - HCL (HCL Infosystems)

Dear Sir,

Thanks for your mail dated February 11th 2010

I would like to inform you that the below mentioned query has been forwarded to the concerned regional in charge and they shall get in

touch with you soon. In the meantime I would like to thank you in anticipation of your continued patience and co-operation, and to assure you of my best intention at all times.

Thank you once again for writing in to us and here\'s wishing you Good Business.

Regards
Customer Care Executive

Visit us at : www.hclsupportservice.in
Email us at : hcltouch.reg@hcl.in

1.
Thu, 11 Feb 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to HCL Infosystems on February 11, 2010, 10:46 am