I have so many problems with my iPhone which is only 2 months old, that i am not interested in collecting the phone from CP service Center. There customer care is Pathetic so are there service Centers in Delhi.

I will attach my mails which i have sent to Customer service & there Management, but there is no response:

All,

Please check how Pathetic Service you provide & what sort of Harassment your customers have to go through.
After this mail I will start sharing this Email on social Websites & start sending this mail to all my contacts, as neither your executives nor your senior executives are ready to listen or even your management is not responding.

As spoke with last rep Ameen :- Want in writing from apple if anything happens to me cuz of that phone, apple will be responsible for same until then will not collect my phone as phone is still with service center. As that phone is a Risk.
& if you guys cant do that it means you dont trust ur device, then why should i take a chance on my life.

thanks
Alam



On Jul 09, 2014, at 03:57 AM, "Alam Khan" wrote:

Dear All,

(As per previous Mail i was supposed to get a Call Back before 4 PM Today)
This is a very important email and please don't ignore this email.
this is regarding my iPhone and i have been running around your service centers, talking to your senior engineers and also your customer relations team.
but i am sorry to say that i am very unhappy with the way they have been treating your customers. Its been months i have not got the resolution.

Please refer to Previous Mails.

The way your people are Treating customers is more worse than any local Mobile Brands.
Please assist as i have lost my patience & will not be able to continue like this.

You people can keep the Phone, do what ever you want to do with it as it is creating health problems for me.
& so badly it Heats up it Man blast. & I don't want to live with that risk.
For rest Please refer to previous mails.

Thanks & Regards
Alam Khan



On Jul 08, 2014, at 11:43 PM, "Alam Khan" wrote:

Hi Reneesh,

This is not what i expected from you or from Apple.
I am very disappointed with service provided by Apple ..may it be visiting service centers in delhi or even calling customer care.
I had spoken to You on Jul 03, 2014.. what u assured me was will take care of it (Priority)//

You had told me will call Service center will talk to them & will also get back to u abt same ...
& what happened is i neither did i receive any call nor did the service center at CP receive any call (as confirmed by CP service center).
SO i called you back on Jul 08, 2014 apprx after 5 days from the day promised bla bla bla & all other JAZZZZ.

Yesterday I spoke to more than 4 people in customer care after you told me will call back with in 30 minutes. Which never happened.
All customer care & Senior Reps. Disconnected my calls.

what should i do know ... Why should i TRUST APPLE Give me 1 good Reason.

The Next mail will be Marked to more people.

Regards
Alam


On Jul 08, 2014, at 07:37 AM, Reneesh Pavithran wrote:

Hi Alam,

Hope you doing good.

Apologises for the delay, Unfortunately I was not able to callback due issues with Apple Care line.

I'll try and arrange a call back from my colleague on this case tomorrow before 4.

We appreciate your patience.


On 08-Jul-2014, at 12:40 PM, Alam Khan wrote:

Hi Reneesh,
I am still waiting for the Reply

Regards
Alam


On Jul 03, 2014, at 05:44 AM, "Alam Khan" wrote:

Hi Reneesh Pavithran,

My name is Alam & i had spoken to you in morning about my iPhone in the Morning.

I have attached job sheets of previous service Center located at Preet VIhar (Delhi).
I bought this phone Approx end of April 2014... & trust me if i had any Idea what is to follow... i never would have bought this phone from Delhi, so disgusting is the service Centers of Apple in Delhi... Trust me I had been Using Apple products Since last 6-7 yrs in Mumbai & would have been to service centers online twice or thrice & so amazing was experience. & any body used to ask me about buying new phone or tab or pod always use to say you cant get better than apple. But now after Visiting Delhi it has been worse than Visiting a Micromax or Karbon Store.. how people spk to u at these stores.

Coming to my Problem's my phone is approx 2 months old.. & i have already visited Preet vihar service center 3 times in reference to solving my problem//

Problem is My phone is heating up .. Firstly front & back used to heat up now even the Steel (side panel) is heating up, & whn i am using my phone for more than 30 minutes i have very bad sensation in my fingers & it is so bad that i have to dip my fingers in cold water to get rid of it.. (probably will have to refer a Doctor for same) ..

Now even there is network Problem & there is problem with Wifi... Cant talk on my phone more than 30 minutes,

there are end number of problems .. would need more than hours time to wirte it down...


If we talk about harassment a customer can go through this will be the limit of it & after this probably a person can go to Consumer court or through his phone away.

After speaking to u on the phone Ist time(in 2 mnths) felt like there can be a resolution to this Issue
Hope I am right this time.


Thanks & regards
Alam Khan






On Jul 03, 2014, at 01:43 AM, Reneesh Pavithran wrote:


TEST MAIL

Warm Regards,
Reneesh Pavithran
 AppleCare Senior Specialist
Email :- reneesh_pavithran@apple.com

P.S. If you wish to reach me regarding this case, please contact me at 1800 425 0744, press 8 and then dial extension 8950144. This week I am working from Monday to Friday (12AM - 9PM) . If you reach my voicemail, please leave your name, phone number, case number and the best time to reach you.