I rajkumar kadam had bought a health insurance policy for my younger brother in May 2008, So in this policy i was the proposer and my younger brother and his family were the insured one's.
Policy Number : 4034/FFH/W-193790/00/000 (Period from May 2008 to May 2010)
I always bought the policy for 2 years period, so the policy was renewed as on 10th May 2010
Policy Number : 4034i/FFH/W-193790/01/000 (Period from May 2010 to May 2012)
Again renewed it in year 2012
Policy Number : 4034i/FFH/W-193790/02/000

All the above 3 times there were no issues and policy was renewed without any hassle.

But this year the Renewal notice did not have my Younger brothers name in the Insured and had my name instead, but my brothers family name was included.

So i called up the customer support department and made them aware of the typo in the renewal notice. I requested them to send me the corrected renewal notice so that i could pay for the insurance online.
After repeated email's and hours of telephone discussion with their representative, they finally declined to correct the renewal notice citing some technical issue and wanted me to pay for renewal first and then they would correct the entries later.
My question to them always was, if you cannot do the correction for almost a month before policy expiry date, what is the probability of them correcting the Insurance later after making payment.
Finally the policy lapsed and we are searching for a decent insurance provider now for coverage