Engineer NK Goyal working as Sr. Manager Utilities & power plant at a Reputed Textile unit at Neemrana, Alwar, and purchased ZEN ESTILO (RJ13-CA-3375) in September 2009 with MARUTI Insurance from Audi motors Sri ganganagar.
On dated 25/8/2010 I were at jaipur city & at about 8 PM I were driving my car , There was raining before some time & roads were as usual filled of water . Car passed through bumps and got damaged from underside & low oil level came on dash board, as there was full traffic on road so I decided to drive further some distance in search of some safe parking position. I hardly droved 01 KM when car get stopped. I parked the car by manual pushing with the help of my wife &SON to road side. The Next morning I called Maruti Service person from Prem MOTORS jaipur & He informed me that Car engine Has been SEIZED being Its Oil filter got damaged & all the oil got drained through this being oil passes through filter by pump pressure.
Then I Shifted the car with help of Crane to KATARIA AUTO ZONE, JAIPUR. I requested to repair the car under warrantee but they informed this damage did not cover in warrantee. I then contacted to MARUTI Insurance but their Surveyor MR. SUNIL YADAV also denied to give insurance claim.
When I checked my self for ROOT CAUSE ANALYSIS & future precautions I surprised to notice that THE LUBE OIL FILTER of this car is situated just in level of engine bottom which is the lowest part of car. Its Level is much lower than bumper bottom & also no safety guard has been provided for filter. When I checked personally in many other cars in my company like Alto , Wagon-R , Hyundai I-10 , Spark , I did not find this type of problem in them.
You are requested to rectify this problem by shifting position of its oil filter & by providing a safety guard for filter being condition of ROADS in India can not be improved.
You are also requested to please compensate my loss being this incident happened because of faulty design (wrong position of oil filter)
Please give me reply within 15 days. So that our faith in maruti services may be regained. Thanks & Regards Nkgoyal Cell no 0********08(nkgoyal1973@gmail.com)
Even i faced this issue twice. once when the vahicle crossed a pit and second on a speed break. i was unable to cross even 1 km after that. i had to call local service person and get it done. this poor design causes lot of trouble, that too whiile travelling with family in night time i am scared to drive. Maruti should rectify this design defect.
yes,,, i also face same kind of problem with the Estilo.. 2 times the Oil filter got damaged & all the engine oil got drained through by pump pressure. due to which, i have to shut down the engine. and without working engine the brakes n Power steering not works properly.. so the difficulty increased..
I support this complaint. Even i also faced the same kind of problem and insurance has been denied, please guide me.
I support this complaint.
I support this complaint. maruti needs to immediately react and respond immediately !!! call back immediately.. like the bench mark company's Toyota etc did
I support this complaint.same kind of problem I am suffering from...
Kindly guide...
i faced the same issue twice. the oil filter is very low such that it gets damaged even while crossing a big speed break or small pits. its risky to travel with family during night on Estilo. If you are travelling on National Highways then it is fine. other wise any time the oil filter may get damaged because of a small stone or bumps and then you would not be able to move further. Maruti should fix this defect. provide cover to the oil filter.