Hello Sir/Mam

I had made a purchase of Samsung Galaxy Tab 2 from timtara.com on the 4th of July through my HDFC Credit card and before the purchase I had made an inquiry from timtara regarding the delivery of the product and I was told from a lady that it would be delivered within 10 working days.

But that didn't happen and I called up the customer care number of timtara, they told me that the product would be delivered by the 25th of July that was not to be. On 30th July I came across Mr. Harish (Working in Timtara) and I called him and briefed him about my problem he then introduced me to Mr. Raja Singh (Product Manager working in timtara) and told me that he was the one responsible for the product delivery and Mr Raja gave me the reason for the late delivery that they have been negotiating from the vendor for the product and very soon they will be getting it.

Mr. Raja promised me that the product would be delivered to me within 7 working days but again that was not to be. I again called up Mr. Raja on the 4th August twice but he didn't receive my call and then I had to call Mr. Harish again, Well Mr. Harish at around 11.A.M was driving that time and he asked me to SMS him the Product order number 10283042 and he will get back to me.

Mr. Harish was very kind enough to call me back at around 5.30 P.M when he reached office and he handed over the phone to Mr. Raja and yet again Mr. Raja told me that they have negotiated with the vendor for the product and the product would be shipped in the next four working days (Below is the mail sent by Mr. Raja addressing me) about the delivery, but yet again that was not to be.

I called up Mr. Raja again on 9th Aug and he told me that it would be done by 10 Aug but yet again that was not to be.

Amidst all this the price of the product in your site has gone down from Rs 17490 to 16900 after discounts and I have made the purchase at Rs 17490.

I have lost hopes of getting the product as Mr. Raja has never lived up to the promises he made, I feel like I am being cheated and this is not the kind of response I had expected from a growing company like timtara, I had heard very good reviews about timtara from a couple of my friend who had purchased from this site.

After a lot of follows up I managed to get the order cancelled by Mr. Raja on the 14th August (as I had already bought the product from the open market) and then Mr. Raja told me that the money would be refunded within 7 working days, but till now the money has not been refunded to me

I have tried to call Mr. Raja a lot of times but he doesn't respond at all neither does the customer care number helps as they always say that your money will be refunded soon.

Request you to please help be get my refund back.

Regards
Shekhar