Ref Id - TGUA0000331741
I had booked a couple of rooms at the Taj Chikmagalur, of which I cancelled one of them on Oct 2nd 2010. It is Dec 2nd today and I still haven’t received my refund (for around Rs 10,700).
I might have called customer service atleast 10 times and they always give the same answer that the money should reflect in a couple of days. But I understand that this is just a lie to keep me off the hook for a couple of days. (OR the processes in TRAVELGURU are so pitiable that the customer service agents are as much in the dark as the customers themselves)
I really do not understand what is happening and am really appalled by the PATHEITC service by the team. A simple refund process like this taking a couple of months is JUST NOT ACCEPTABLE!
I have asked atleast a couple of times for their asst manager to call me and update me about the status, but I have not got any call from him yet. (Shows his integrity and dedication to customer satisfaction!)
Please be wary of this travel site!
Respected Forum,
We sincerely apologize for the inconvenience caused to the customer.
We are committed to them, our valued customers, and are taking immediate corrective steps to regain customers confidence in us. We have begun putting a comprehensive plan in place to provide better and more timely information , more tools and resources for our team and improved procedures for handling customer services difficulties.
Nothing is more important than regaining customers trust and all of us here expect the same and with immediate effect we have also processed the eligible refund.
Thanks & Regards,
Shailesh Choughule | travelguru
Assistant Manager - Customer Care.
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