In July 2013, I had placed the order for a multi-game table cost which costed me Rs.14000.
When the product was finally delivered, the air hockey table did not work. On inspection I found that the fan was broken.

I called on their helpline and they said that they would send a replacement of the same as soon as possible.
In the weeks that followed, no replacement was ever received.

I reached out to them over and over and they said that the replacement had been sent via fedex and gave me a tracking number. I tried to check with fedex but fedex mentioned that number was not valid. I reached out to them again and then they said that it was a fedex surface delivery and fedex will not provide an update - but it should be reaching me in a couple of days.

Again, after a couple of days - as no replacement arrived - I followed up with them again and they now said there is some issue with their delivery and that they would withdraw that and send a new replacement.

After that again it was months and months of follow ups and no action taken by them ever, except saying that will be send the replacement asap. All the emails that I send to them - they do not send a response.

At the end of this six months, I have a useless product for which I have spend Rs.14,000.

I no longer have any trust in the organization or the product that they have delivered.

I am submitting this complaint with the objective of :

(a) Making people aware of the unethical practices being followed by yogi sports.
(b) Raise awareness of the issue of buying a product online with no direct contact with the seller.