dear sir,
i want to say that the service of reliance is worst. they deduct money from account activating bludy packeges in fraud way. i am tired from it. i am customer of reliance frm last tree year and i have faces this type of problem many time some time i got my money back but most of time i have doubt and i could not not anything. i last three months i have faces this problem 3 times and i could not get my money back. when they found money in my account they deduct activating some packes in fraude way.
day before yestday( between 7pm 20may2011 to 3pm 21may 2011) they activated astro pack while my mobile was switched off and deducted some money. icall to the customer care they said that i activated while mobile was switched off is it possible to activate anypack while mobil is switched of. before making my mobile switched of i checked my balance and when i make it on and cheched i found this fraud. i did not get any msg for activating or deactivating the services when i check my balance i found this. last month they activated ipl update without any request and deduct money.
when i tell customer care exec. to lodge my complain they refuse and most of the time they disconnect the phone. i always face this problem when i talk with executives.
i am very sorry to say that the service provider is rim and the customer service of this provider is also very worst. they most of the time dedudct money in fraud way.
now if i did not got any solution of money deduction and did not get back my money .i 100% sure i will change my service provider withing this week and i want to suggest the people not to use this service if you r using then always check your balance beacuse i many time faces this problem.
my no is - ********85