I am fond of apple products and have been using the products continuously like iphone 4,4s and presently smart phone Iphone 5.
My experience is that when there has been any problem in the product the apple company and its representatives used to rectify the defect or replace the product as the case may be.
The problem in the present smart phone is persisting in spite of my personally contacting and requesting your service centres for rectification/removing of defects in the product.

I approached your centres on the following ISSUE:-
1. Batter backup is significantly low.
2. There is slight disturbing frequency catching noise in the headset speaker.
3. Power button is quite hard to press and at times becomes unresponsive.

The service centre could not resolve the above points to my satisfaction and the problem is persisting. They are also not prepared to replace the set without your express approval as there is a small nominal dent.
The set is brand new without scratches except a small dent which should not be a hindrance in replacement.
I happen to be an engineering student in the area of electronics and communication and the persisting problem in my set disturbs me in my studies. Incidentally it may be pointed out that being a student i have no finances to purchase a new set from you.
In the interest of long customer care relationship please arrange to replace the set for which I should be extremely grateful to the company
This is a genuine request which I hope the company would agree.

Yours sincerely
Jivesh Threja
+********9977
jthreja@gmail.com
serial no. F2PK320TDTWF
imei no. 013550000723311