From:
Dr. Hemant Kumar
PhD, BOYSCAST (U K ), R A (ICTP, Italy)
Professor of Physics
University of Delhi
Delhi – 110021
Phone ********76
To:
Mr Tim Cook
The Chief executive officer
Apple USA
Dear sir
anticipating a last ray of hope I am writing to you because your company in India has harassed and humiliated me to the extreme level.
I bought an Apple i-phone 4 from JAI TELECOM, E-1/E-2 CHANAKAYA PLACE JANAK PURI DELHI 110059 INDIA FOR Rs. 265000/- on 20/08/13. The very next day the device started malfunctions such as non-functioning of camera hanging. After a tiresome perusal the device was replaced on 28/09/2013 at the authorized service center FUTURE WORLD RETAIL PVT LIMITED, CONNAUGHT PLACE, NEW DELHI - 110001 INIDA.
The replaced set worked perfectly for few days but exhibited all sorts of problems viz. switching off of the device all of a sudden though fully charged and usual irritating hanging problem. I visited the service center mentioned above fifth time. The service personnel restored the device and returned back to me. But the problem persisted. I spoke to the customer care officials Ms. Mandira Rana and Mr Vineet. The latter made false promises such as that my case will be referred to the customer care relationship department of the company and that he would provide a mail id to me on which I should send the scanned copy of the voucher for the said device. But the mail id never reached me.
I called the customer care department 7th time and talked to Ms Mandira this time. She tried her level best to fool me in the name of company's policies regarding the warranttee, but no solution. She emphasized that I should keep on taking the defective device to various service centers till it gets ok. though the service center had already declared to me that the set was defective. I was particularly felt insulted owing to her arrogant style of functioning and the way she tried to prove as if I am a beggar.
I therefore request the Parent Company to intervene into the matter so that I may not be put into further hardship.
IEMI No. of the Device : 013********8339
Sincerely yours
Dr Hemant Kumar