Sub: Call drop and poor network related Mobile +91 ********51

Kind Atten: Appellate HelpDesk

Sir,

With reference to my trail email on the subject cited above, I would like to inform you that I had received a call from your network engineer on Thursday, at 20:00 hours (approx). He was supposed to come to the mentioned site on the next day i.e. 05.08.2016, as he was available in Deoghar city.

On Friday I waited for his call and response for long but he didn't even made a call to inform us regarding his visit or survey for the said complaint. I had requested more than 20 students, as the site is the Regional Centre of Indira Gandhi National Open University, to wait for some times because they were also Vodafone customers. Those students waited almost more than 2 hours but no communication was done from your site for the issue.

It shows that your customers are fool and you don't bother for their grievances and other queries. You and your team are more valuable than your customers, isn't it?

Anyways, on Sunday, i.e. 07.08.2016 I got a call from your executive about the issue that the required visit has been done at the site and it is found that the tower is almost 1.5 kilometers far away from the mentioned location that is why call drop happens over there and poor network exists.

I requested her, Ms. Neha, to connect me to senior executive, as the matter was started in December 2015 and after almost 8 months they have only visited the site and found that the nearest tower is 1.5 kilometers far away from the mentioned site, and this is really amazing. I came to know that 8 months, i.e. from December 2015 to July 2016, is required by the Vodafone to find out the exact problem that the tower is 1.5 k.m far away from the mentioned site that is why we are not getting proper networks.

Anyways, after some time senior executive called me just for formality, as the same things were being repeated which were already discussed with me in December 2015 by the team. I requested him to connect me to those peoples who are responsible for Tower related issues and all, but he was not able to connect me to those peoples at all. However, he told me that after sometimes those peoples will call me, as the issue is associated with the site for a long time.

I waited till evening, meanwhile, I got an SMS stating that your team was trying to contact me but they were not able to contact me, so I have to call 199 to get the feedback/status of the complaint. I tried 199 twice but could not get anything w.r.t. to the mentioned contents of that particular SMS.

I knew that it's just for a formality because I have already mentioned my alternate number in my complaint, but why they will bother to call me to my alternate number if the Vodafone number is not available at some specific moment.

I would just like to ask you some questions, which are as follows:-

1. Why are you making me fool like this, i.e. we are planning for a new site and the same will be intimated shortly?
2. The complaint was made in December 2015, if you are going through the trail email, and the same was repeated in December 2015 also. Is 8 months not more than enough to manage the things positively?

3. How long you need to plan for a new site?

4. In deduction of balances, you just nee microseconds, but in case of customer satisfaction things you need more than 8 months only in visiting the site and getting exact problem, why?

5. Who will pay my money due to call drop, which is about Rs. 200/- or more? You will say simply you must avoid making calls in case call drop is happening so often? Are you doing justice with your customers?

6. Are you and your team more important than your customers? We customers are sitting here to provide you services or you are sitting there to provide us services? Would you like to answer me?

7. In case of call drop, why do you deduct money? Why don't your system is incorporated like this, i.e. in case of call drop no balance shall be deducted?

8. Why are you making the things round and round since December 2015? Do you think we are sitting here to wait and wait and wait for long and long?

It's really disgusting, it's really disgusting. Even, your network engineers are also not well aware than the exact things what are going behind the issue. Sometimes they are supposed to come and sometimes they are vanished like devil spirits. It's really disgusting.

I hope, you are getting the frustrations of the customers and will never sleep like you were sleeping since December 2015 to July 2016.

All the best for your activeness!!!
Pritesh
Alternate No. +91 ********93