To,

The Vodafone Service Provider,



(Sub :- Complaint on the Vodafone Customer Care )
(regarding call disconnection and reckless resolution from the Customer Care Executives )



Respected Sir ,

I (S.V.S.R.D.Prasad) as the Vodafone Tele Communication user and my number is ********95 facing the inconvenient with the service and also the Customer care executive service as I am having a serious issue with the wrong call charges with my number as I am in the plan of the 10ps/min for the Vodafone to Vodafone at local and for the remaining service 50ps/min local & std I am facing the issue from the yesterday night (i.e) from date 21/11/2010 time 9:36 I am getting charged Rs1/min for any number which I call up

I called up to Customer Care Executives at the same time with in min and I first spoken to the executive named as “Prasad” I explained my problem to the executive and I asked for the issue and I asked to transfer my call to the supervisor he said to wait on hold for a long he disconnected my call with out transfer to the supervisor and then again called up and then I spoken to the agent named as “Ajay Kumar” again I explained every thing from the beginning again I faced the same thing the call was disconnected and these both call are above 10min after the I got call disconnect and then again I called up third time there is also no response for my complaint and also I am getting charged for the Customer Care also I had called to get my problem resolution but at the end also I didn’t get my problem resolved and also I am not able to connect to the customer care through my number I had complained previously so the reason I been using my other number to connect with the Customer Care (i.e) ********36

I sincerely request you make me the justice on this issue and also I want make a sue on the Customer Care Services and the both executives that I spoke with are really not eligible for the Customer Care Services I request to take an action on the executives and make sure that such kind of executives are not hired again


Thanking you


Date :- 22-11-2010 yours sincerely

VISAKHAPTNAM (S.V.S.R.D.Prasad)