Dear Apple team,

I am writing to you today to explain about a bad experience I am having with Apple Customer Services.
I have purchased iPhone 6 from Amazon on - 22/may/2017, IMEI/MEID:- 35********58966, Serial no:-FFMT81JNHXR5.

Case info:-

I lost my iPhone on 9/sep/2017, on the same day I have activated Find my phone from my PC. With the id: - nitin.bhadauria23@gmail.com , and even I have done the police complain my complaint no:- 1659314/2017. Somehow police were able to find my phone and they have returned it to me on 22/sep/2017.

23/sep/2017, I found that my iPhone has someone else id register and the thumb passcode and number passcode was changed which is something unknown to me. So I tried to reboot my phone but I was unable to get access to my iPhone. As I am unable to enter the passcode which is needed to access the phone.

Then I called the Apple Customer care, and I told them the whole story and told them to kindly remove all the id register to my iPhone could so that I can get the access to my phone .but the Executive was unable to solve my problem so he transferred my call to the Senior Executive Adviser name:- Shivam , extension no :- 000********17/8935153. And Shivam(Apple) give my case id number which is 100300973791. And Share the link where I can submit my all my document related to my case.

List of Document Submit:-
1. Phone Bill
2. E-sugam Form
3. Sellers address
4. Police Report.
5. Copy of order from Amazon.

After submission of the entire document Shivam (Apple) committed me that my problem will be solved within 48 hrs or either by 72 hrs.

But know he is not even replying to my voicemails since from 24/sep/2017.
On 27/sep/2017, I again called the Apple Customer care and again told them the whole story this time again a new Senior Executive was appointed and the new case id (100305312837) was given to me. And the same thing was told to me that my problem would be solved within 42hrs or 72hrs.
Then,
On 04/Oct/2017, again a new Senior Executive Adviser was appointed Malavika Madho Ext no: - 000********17/********300. Case id no (100300973291) and she also told me the same thing that my problem would be solved within 42hrs or 72hrs.
But she was unable to and again your another Senior Adviser stopped Answer my voice mail.
Then again,
On 12/Oct/2017, I called Apple Customer care, and this time also the new Senior Adviser name:- Jagdeep Singh, Ext no(000********17/8935078).and the same thing happening with me.

So, Now my question is to you sir, Apple which is one of the top players of international phone market has such a bad services team and Why they are unable to fulfil their own commitment which is to solve the problem in 72hrs. And why Apple Customer service is not paying any heed to their customer problem.

Sir, now it more than 20days I request you to kindly have a look to my Case and try to resolve my problem ASAP.

I am Attaching all the document below