Hello Sir/Madam

I purchased the new 'Iphone 6' on 20th October 2014 from Infinium Global Pvt Ltd, Bangalore. In two months the phone got physical damage and we got it replaced from Future Retail Pvt Ltd- Connaught place, Delhi (Receipt No. 000000N90S200002470) and paid Rs.22,650.

The new replaced phone worked only for three months. Four days back while I was on a voice call, it suddenly got switched off. Now after showing it to the apple care, it has been told to us that some liquid damage and corrosion has occurred inside the phone.

Sir to my surprise the expensive Rs.60,000 phone is kept very carefully with the cover and tampered screen guard. The phone has never been in contact with water/liquid.

Our case is registered under case number ********2. We spoke to Ms.Lakshmi at Apple care Singapore but there is no support from their end. We have been told ruthlessly to spend Rs.25,500 for replacement of the phone for the mistake which I have not committed. From apple it is a one liner saying "Liquid damage" but we did not expose the phone with liquid/water.

Spending around a lac on single phone is illogical because we have not done this crime.

I have been a loyal fan of apple brand but this time I am highly disappointed from Apple because this time the customer is not at fault/guilt.

I have been using more than 10 gadgets of Apple from Ipod Classic to Mac book Pro and used to advice everyone to purchase only Apple products. If apple would not replace the faulty phone which is in warranty then we would be forced to switch to another brand phone.

The customer/user cannot make the corrosion inside the phone. It could have been due to manufacturing defect. For this customer should not be penalized.

I request you to look into the issue and resolve this problem as soon as possible.

Regards
Aakriti Aggarwal
********40, ********22
aggarrahul@gmail.com
aggarwal.aakriti09@gmail.com