This mail is in regards of unethical and unfair means shown by dell technical support team-India.

Brief of Incident:

- On 15th April,2014- first time receive an exception message on system -“Your Hard Drive is facing problem, Contact Technical Support team”.
- On 25th April,2014- Evening 10:36 PM IST call technical support team but no one respond the call.
- On 26th April,2014- Morning 10:15 AM IST , call on all possible support numbers of Dell- India. No one was there to respond the call, at last one support person responded and inform this is not the right department to log the problem, you need to call in between Mon to Friday for any problem.
He take all necessary details from me about laptop and problem, but don’t logged the call.

- I was out of town from 28th April to 13th May.
- Called to technical support team on 14th May and describe about the problem, they issue reference no: ********8 . as I was not having laptop at that duration. So have to call on next business day in between 9:00 AM to 6:00 AM IST.
- Called to technical support team on 15th May at 9:30 AM IST and technical troubleshoot identify that it is Hard Drive need to replace.
- Technical Support people : Laxmi > Anthony > Rajeev Chaukari > Shyam P > Rahul Dev . knows about this issue and deny to make replacement under warranty.

Point of Conflict :

- Please find attached details for my machine purchase.
- When my Hard Drive got problem under warranty duration then It needs to be liability of company.
- When you commit 24X7 Technical Support during purchase then why not offer that during real time problem.
- When I called on 25 and 26th of April about problem them why not your support office issue me a Reference Ticket number and arrange a call back from Dell.
- I have all evidence like my phone log and machine(laptop) log which proves that Hard Drive got problem under warranty duration and I also keep approaching to technical support but found no response.