Hello,
We purchased a Videocon LED TV from Vijay sales Borivali west branch.
Details as follows:
Invoice 106-BR06-16AI 1226 dated 16/6/2016 of Rs.53490(inclusive of tax Rs.5943)
Videocon LED TV code no. 10********66
UHD LEDVMM50QHoZS no. 11101511015802133

For past 20 days, there is no picture only sound from the TV. My father, a senior citizen, has been following up regularly and still unable to get a satisfactory response from the technicians.
If your spare parts are not available, how is that a consumer problem?
Don't you have any SLAs to follow?
If this is the kind of after sales service(?) or lack of it, how do you expect customers to trust you ?

Please replace the TV, if you cannot find spare parts or refund the full money paid.

Expecting an early satisfactory resolution to this issue from your side.