I had registered my complaint with ur call centre No 50397 dt 22 Mar 11(recheck dates). I am at Delhi. I had taken ur Wet Grinder in Feb 2011 from CSD canteen, WAC subroto park, delhi. Thepiece went faulty after the very first usage. Service rep made a visit and said a rubber part is missing and he will come with it in two days, its now more than 3 weeks. When inquired on tele they express inability and give different tele nos. No one takes responsbility. I had spoken to Mr Jha, Mr Deepak, Mr Priyan Gupta, Mr Chadda and almost three times to call centre.
Why do they take customer for a ride. Every time we call up they say they will reurn the call in one hour and take my mob no. No one has given a single call to me till date. Worst still when we ring up, at times they even don't pick the calls but have the audacity to cut the calls and not even return the calls if they were busy earlier.
Moreover, they say if I would have bought the piece from a dealer they would have replaced it, but since I had bought frm CSD they are unable to replace, I want to know, why this dichotomy. Why the CSD or the Defence customers are penalised for ur faulty product of inefficient service backup. If the Grider is a faulty piece, why are defence customers to be blamed. This gives food to think that faulty pieces are pushed to CSD for sales. This opens a major pandora box ?