Dear Team,

I have bought a titan watch ( model no. 9471NP01J). After some days of purchase while i was wearing this watch one part of watch from where the strap is attached, it broke. For the same i went to shankar nagar service center of Nagpur( World of titan) to claim its waranty as the product was under waranty. Manager at service center denied to repair the watch and asked me to talk to helpline number. When i called helpline on 01/Apr/2014, my complaint was registered with complaint no. 532302.I finally got a call from Ph no. ********75 after 8 days from when i had launched the complaint that too after me giving a reminder on call for 2 times. The lady from Banglore office of Titan confirmed on call that they will repair the watch under warranty and asked me to contact Mr. Jalindra Wahane @********31 and submit the watch at service center. Now when i reached service center on 10-Apr-2014 and called Mr. Jalinder Wahane and talked to him on phone and narrated him the whole thing, he simply said that they will not repair the watch under warranty irrespective of whosoever has assured you on call. I requested him that i dont have much time to followup with you guys and asked him to atleast check my complaint on system, he didnt even bothered to ask my complaint number also and denied service. After again requesting them, they took the watch for checking and again they denied to repair. Then i again called on Titan's toll free number and asked them to take my request to senior authority and they confirmed that they will call me back. It has been more than 15 days now, but i haven't got a single call from Titan. Also i have mailed my problem number of times to helpdesk@titan.co.in from email id er.hiteshnanda@gmail.com, but till date nobody has reverted me on mail. I hadn't expected this kind of unsatisfactory service from a brand like Titan. Request you to look into matter on priority and help in getting my watch serviced.

Hitesh Nanda
M. ********27