Hi

I purchased an Whirlpool Refrigerator from Vivek showroom West Tambaram on 4-June-2014. They promised me to deliver on 5-June-2014. No one called. So I called Tambaram show room, Hari-********05, he said that your product will reach in the noon, but no use. So I called the customer service, they told it will be delivered today for sure. but no one turned up till evening. After calling customer care several times, they told the same thing that it will be delivered . After forcing them they delivered on 5-June-2014 @ 9:30PM. Here comes the main problem, they're not ready to DELIVER THEIR PRODUCTS BY OWN, they were using private concerns to do this and they charging around Rs.200, for that they're not ready to provide a receipt.
Then started the installation problem. They told it will be installed on 6-June-2014. No one turned up. I was continuously contacting the cust care on 6-June-2014. They told sharply they will be reaching our house at 12 P.M. But no one turned up. I called several times, they were repeatedly telling that it will be delivered definitely today. Installation team once told that they are on the way. It is so stupid service care they have it in Viveks. All lies they tell it. Finally no one turned up on 6-June-2014. So far it has not been delivered.
WHAT KIND OF SERVICE IS THIS???