clay telecom - Very poor services
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Complaint by: devika on February 17, 2015, 5:46 pm in Telecommunications

I was traveling with my kids to meet my parents in Singapore and for convenience my husband got me a local Singapore sim card from Clay. I started having trouble with its “really good services” right after I landed and tried to call my husband to inform him of our arrival there. The call would just not connect but the same call got connected to their customer care and Payal; the woman I spoke to said this is a regular thing with network once you change from the indian number to any international number. Something that I wasn’t aware of neither did the sales guy think it was an important information to share. Well the problem persisted for all the while I was there. Calls would connect and then just disconnect out of no where. More than convenience it was really irritating. Ultimately I had to borrow my brother phone for all the while that I was there to speak to my husband or inform them about my whereabouts. It is really disturbing to sell such a service that speaks of itself as poor quality and sub standard.

Complainant's Goal: Poor quality and sub standard.
Complainant's Target: clay telecom
Complaint Location: India
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