I had admitted my daughter to Stepping stone play school in February 2008. We paid fees for the month of April & May even when the school was closed for vacations (even though we had joined only in February ). During the term February to April we had paid a security deposit of Rs 500 /- and later we had paid additional deposit of Rs 175 for the new term commencing in June. However due to my wife’s delivery period for the second child was nearing and the we had planned the delivery at her place down south in Kerala, we had to discontinue the term from August.
1. We had requested for the deposit refund to which we were informed to come back later after a month.
2. After a month when we approached we were informed to bring the receipt along as they had misplaced their record books.
3. Again when we showed them the receipts they informed us to submit an application, which was also submitted, then they told us to come after 15 days.
4. Now after 15 days when we approach for the refund they claim that only half the amount can be refunded as we have come late after the term closing and since we had discontinued hence the deposit will not be paid in full. While discontinuing we had paid as per their instruction for the following month too.
Note : I have the original receipts of the deposit paid.
Anticipating your guidance and assistance in claiming this refund.
The owner of the Kharghar stepping stone school has refused to give me their email address as they do not have an official one. Can you send the communication to their postal address.
Thanks & regards,
Sun Sujathan
Maybe it is a stray incident. I had no problems in getting my daughter's refund. Also, the school is good. Hope the matter is sorted by now.
I have approached the owner of stepping stone Kharghar to give me their email address but they have refused to give me their email address and informed to send the communication to their postal address.
We request you to provide more details about organisation, like website, email id etc, so we can send a copy of complaint to them.
I had requested for her email ID to send a mail as requested by icompalints but the lady in charge refused and instead went on mentioning that she is a Maharashtrian and has been residing since long in Mumbai and I can go try my best but she would not refund. I have stopped pursuing that refund and instead considered it as a donation to her to grow her business.