MY COMPLAINT EMAIL IVE FORWADED TO BMW GRIEVEINCE DEPT AND CUSTOMER CARE AS FOLLOWS


SIR /MADAM BMW INDIA



CUSTOMER NAME KAMLESH B GODHANI



MODEL BMW X3



REG NO GJ5 JF 0888



I HAVE BOUGHT MY CAR ON 9TH OCT 2013 BMWX3 WHITE COLOR FROM PARSOLI MOTORS SURAT

GUJARAT I AM A VERY PROUD TO BE OWNER OF BMW AND I RECOMMED AND BMW 1 SERIES TO MY

COUSIN SISTER TOO AND SHE ALSO FROM SURAT HAS OWNED 1 SERIES AFTER FEW DAYS BACK

FROM MY BMW X3.. I TAKE VERY GOOD CARE OF MY CAR IN ALL THE WAYS IN CLEANLINESS AS WELL

AS IN DRIVING TOO BUT SUDDENLY YESTERDAY BETWEEN 6-7 PM AFTER RETURNING BACK FROM

SHOPPING MALL BACK TO MY HOME I REALISED THAT REAR RIGHT TYRE IS LOW PRESSURISED OR IS

PUNCTURE SO I CALLED TO MR YOGESH FROM SALES DEPT OF SURAT PARSOLI MOTORS TO GUIDE

ME, AND HE TOLD ME THAT NO WORRY U GO TO REPAIR THE PUNTURE , AT LEAST SPEED YOU CAN

GO 100-200 KM ALSO BUT I HAD TO GO ONLY 1 KM FOR REPAIR OF TYRE NEXT DOOR, BUT AS THE

TYRE REPAIR FELLOW CHECKED THAT TYRE CANT BE REPAIRED AS ITS BURST/TORT FOR 1-2INCH

GAP WITHIN SO IVE TO PACTH IT UP FROM INSIDE, SO DIDNT FINISHED THAT WORK FROM HIM

INSTEAD I INFORMED TO PICK MY CAR TO BMW SHOWROOM NEXT DAY IN THE MORNING AND THEY

FOLLOWED UP AND TOOK MY CAR TO SERVICE STATION..AND NOW ON EXAMINATION THEY ARE

SUGGESTING ME TO REPLACE THE TYRE WITH THE NEW ONE BUT THEY ARE FORCING ME TO DO SO

WITH THE INSURANCE COMPANY..SO I DONT THINK THAT BY THE WAY OF MY CARE MY DRIVING

PROFILE TOWARDS CAR I HAVE BY MY MISTAKE INJURED THE TYRE INSTEAD I TOLD AFTERSALES

DEPT OF BMW PARSOLI TO GET REPORT FULLY OF THE TYRE FROM TYRE CO AND CHECK THAT THE

TYRE COULD ALSO BE PROBLEMETIC OR CAN HAVE FAULT WITHIN FROM YOUR SIDE TOO.. BUT I THINK THERES ALLWAYS CUSTOMER THAT IS POINTED OUT WITH FAULT INSTEAD OF CO-OPERATING

AND GIVING LOYAL SERVICE THEY (BMW PARSOLI MOTORS SURAT) ARE JUST INTERESTED IN

SELLING THE MACHINE AND DONT WANT TO LOOK AFTER THE PARENTING CUSTOMER NEEDS FROM

THEM FOR CUSTOMERS CAR..THIS HAS REALLY EMBARRACED ME TOWARDS THE WAY OF THINKING

OF THE PARSOLI MOTORS...INSTEAD OF REPLACING THE TYRE THEY ARE IN SEARCH OF THE

CUSTOMERS FAULT FINDING... SO PLS DO THE NEEDFULL AS I HAVE RESPECT TOWARDS BMW AND

THEIR HIGHER AUTHORITIES I FEEL THAT YOU CAN FIND OUT THE TRUTH AND COULD GUIDE ME WHAT

SHOULD I DO.... ITS JUST MY FIRST CAR OF BMW AND JUST 2 MONTHS HAVE PASSED AND I M FACING

PROBLEMS FROM AFTER SALE SERVICE SO I WISH I COULD GO LONG UNINTERRUPTEDLY FURTHER

WITHOUT ANY MAJOR DISPUTE IN OPEN... PLEASE DO THE NEEDFULLY ASAP..



KAMMLESH B GODHANI

+91 98252 46944