I had ordered for HP pendrive on 20th of feb 2012, the product details are below and they delivered wrong product. I complained to customer care the very next day itself but no use at all.
It is more than 15 days since I gave complaint regarding wrong product delivery. All the answer I got from customer care is "we need some more time". I dont know how much time more they need. Months or years.

Dr.Manjunath to kavita.anand, traduscustomer.
kavita.anand@tradus.in,
traduscustomercare@ibibogroup.com
date Wed, Feb 22, 2012 at 10:05 AM
subject Fwd: Manju
mailed-by gmail.com
Images from this sender are always displayed. Don't display from now on.
show details Feb 22 (13 days ago)



Hi I had ordered for "HP v220w 16GB Flash Drive" with transaction ID: 2218727 and other details as below but I have been sent "HPv210w 16 GB flash" drive.
As per the telephonic conversation with the customer care executive I am sending the snapshots of the product delivered to me by the tradus people.

Please make arrangements to exchange the same as early as possible.
Do not make this as my first and last purchase by delaying the exchange.
Thank you
Dr Manjunatha YC.
Ph no ********31


---------- Forwarded message ----------
From: Tradus
Date: Mon, Feb 20, 2012 at 10:36 AM
Subject: Transaction ID: 2218727 - Payment Authorised
To: manjuyc@gmail.com



Hi Manjunatha ,

Congratulations your payment has been Authorized. You can track your order by clicking here

I am Kavita Anand your customer service specialist assigned to assist you.

Your Order Details
Transaction ID: : 2218727
Product Description :
Item Id Product QTY Price Shipping Other Charges
1621037 HP v220w 16GB Flash Drive 1 699 0 0.00
Gift Voucher Value : Rs. 70
Total Amount : Rs. 699
Amount Paid : Rs. 629.00
Payment Type : Net Banking

We value your relationship and will continue to offer you top brands at lowest price and outstanding service.

For any queries - Please do write to me at kavita.anand@tradus.in. and mention your Transaction ID

Thank you for buying on tradus.in!

Kavita Anand
Connect with me at www.ibibo.com/Kavita.anand
Customer Care traduscustomercare@ibibogroup.com
to "Dr.Manju"
date Wed, Feb 22, 2012 at 11:00 AM
subject 'Tradus=181-548' Transaction ID: 2218727 -Wrong product sent
Important mainly because of the words in the message.
hide details Feb 22 (12 days ago)

Hi,

Thank you for writing to tradus.

Your mail will be assigned to our specialized Customer Care Member to reply to your queries within the next 48-72 hours.

Since your mail is being tracked through the subject line, for any future correspondence, I request you not to change the subject line.

In case you want to share your order ID or any other details, please reply to this mail with the relevant details.

Happy Shopping!

Preeti Rai
Team Leader
Tradus Customer Care
http://www.tradus.in



Customer Care traduscustomercare@ibibogroup.com
to "Dr.Manju"
date Thu, Feb 23, 2012 at 11:52 AM
subject RE:'Tradus=181-548' Transaction ID: 2218727 -Wrong product sent
Important mainly because of the people in the conversation.
hide details Feb 23 (11 days ago)


Hi Manjunatha,

Thank you for writing to us and sharing the details.

As per the conversation over the phone: ********31, I have arranged the reverse pick up for the product.

The process will take 7 days. Please share the AWB number so that I can track the order and assist you further.

Once I receive the product the replacement or the refund depending on the availability of the product will be done.

Be assured, I am taking care of the concern.

In case if any more help required please reply to this e-mail. I will be glad to assist you.

Regards,
Heena
Customer Care Executive,
Tradus Customer Care Team,
www.tradus.in

Now you can check your order status real time! Visit our home page for the new feature "Track Order"
Customer Care traduscustomercare@ibibogroup.com
to "Dr.Manju"
date Wed, Feb 29, 2012 at 2:20 PM
subject RE:'Tradus=181-548' Transaction ID: 2218727 -Wrong product sent
Important mainly because of the people in the conversation.
hide details Feb 29 (5 days ago)

Images are not displayed.
Display images below - Always display images from traduscustomercare@ibibogroup.com
Hi Manjunatha,

Thank you for calling us.

Item Id: 1621037

Product name: HP v220w 16GB Flash Drive

I apologize for the inconvenience caused due to delay in reverse pick up.

As per the records the reverse pick up was delayed as the courier partner do not provide the service in that area.

Don't worry, I have arranged the reverse pick up again.

Please mention your Name, Order Id at the parcel.

Once, shipped please provide us with the courier details so that I can track it.

Be assured, I am personally taking care of the concern.

Looking forward for your patience and co-operation in the interim.
- Hide quoted text -

Regards,
Heena
Customer Care Executive,
Tradus Customer Care Team,
www.tradus.in
I ask tradus peoploe to give an explanation for the delay. I have been undergone mental torture, waste of my time in calling customer care.
Guys do not shop with tradus. They are cheaters. I have red lot of problems with the tradus people regarding wrong product delivery and other cheating things.