Sir,
My name is Raj Kiran and I am carrying Reliance GSM number ********43 which is in Delhi circle, since a long time may more than 2 and a half years and had a pathetic experience so far. Be it network or customer care. Call drops, voice breaking and poor customer care is norm. Everytime I call customer care they have their server updates going on or systen down issue and that give customer care associate biggest of all excuses not to answer my queries AND the same time gave me an excuse to change service provider after MNP. But it isn't suppose to be.
After trying a few times to send PORT ********43 to 1900 for portability code I wasn't able to send. But finally one day I got it and 1901 send me portability code. I applied in Airtel for porting, filled the form and paid Rs 20 as portability fees. A couple of days later I received a message form 1901 saying that portability code I proveded was wrong due to which my request was rejected by the donor. Since then I have been trying to call customer care and know the reason for rejection but everytime they say their server is updating and they can't see status. I can't change my number because I have been using it for long. I have no clue what should I do. Please help.
I have no clue if TRAI knows about this gorakh dhandha(there are lots of many such instance). Looks like focusing on companies profit is norm( 2G scam) then customers convenience. Need urgent attention and companies should be fined heavily for this kind of mis deeds.
Regards
RajKiran
Hi RajKiran,
We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.
Regards,
RCOMcare
We have applied for MNP from VODAFONE to AIRTEL services. However 3 times we have received the message from Vodafone i.e. on 17/05/2013 & 24/05/2013 as following.
“Your porting Request VO421327 dtd.24/05/2013 has been rejected due to the Porting Code does not match the Donor allocated Porting Code for this numberâ€
We have also discussed the same from VODAFONE officials and they are saying that this is computer generated message and we are unable to help; you tray once again. 2nd time also we have received the same rejected message.
We request your intervention for sort out the problem.
Our Mobile No & Unique porting code is given below for your reference.
CELL No. Porting Code Validity
********20 VO 421327 26.05.13
********21 VO 421326 26.05.13
********22 VO 421328 26.05.13
********24 VO 421348 26.05.13
********26 VO 421337 26.05.13
********40 VO 421332 26.05.13