TERRIBLE HARASSEMENT BY THE JET AIRWAYS STAFF AT THE NETAJI SUBHASH CHANDRA BOSE AIRPORT, KOLKATA ON OCTOBER 18TH 2010.
NAME: SUHITA CHANDA
E-TICKET NO- 589-3********5
Type- adult
Airline PNR- KBWJUO
JET KONNECT (JET AIRWAYS, operated by JetLite) FLIGHT NO.-9W 2455
TRAVEL- KOLKATA TO CHENNAI
DATE & TIME- 18TH OCTOBER 2010, 15:40 HRS
FLIGHT BOOKED THROUGH- makemytrip.com.
But I was shocked by the HORRIBLE SERVICE of the JET AIRWAYS STAFF due to which I MISSED MY FLIGHT. After checking in, I stood in the queue to collect my boarding pass. Still there were sharp 50 minutes left for the flight. But the Jet Airways Staff continued some ARGUMENT with another lady (PASSENGER) and paid no attention to the people waiting in the queue. All the others waiting in the line were getting irritated by the staff’s delay in work. The ARGUMENT continued for 5 to 6 minutes but I grew restless and went up and asked about my flight to the lady at the counter.
But to my surprise the staff at the counter refused to give me my boarding pass and told that I am no more allowed in the flight. I was miserably disappointed. I had been suffering from fever since the last 2days and had extremely important work in Chennai.
It was the question of my career sir. It was damn important for me to report there on time.
The Jet Staff told me to go and meet the supervisor. I asked her where his cabin is, so that I can meet him but she could not tell. Next I helplessly searched, asked a Jet ground staff who told me to go some JET personnel at the Enquiry. There also, they delayed and could not help me yet told me to go and meet the Duty Officer.
I was helplessly searching the airport to meet the Duty Officer. They were pointing one to another , miserable! I realized that there is serious lack of co-ordination and co-operation of the STAFF OF JET AIRWAYS.
I was harassed and blindly they told me to run here and there to make me delay for the flight. I pleaded them to show me the Duty Officer’s office. But I was misled. Finally when I met him, the Duty Officer said a NO again. I looked at the watch , there were still 25 more minutes. But to whom should I say?
Not everyone has the financial condition to book ticket on-spot and travel. The Staff should understand and co-ordinate likewise. Jet Airways does not have an SMS alert facility or proper announcement for the passengers. They terribly lack co-operation. RECENTLY A SIMILAR INCIDENT WAS FLASHED IN THE TELEVISION (STAR ANANDA) WHERE SIMILAR INCIDENT HAPPENED WITH ANOTHER JET PASSENGER.
I got refund from makemytrip.com. But 750/-( airport ticket cancellation charge) and 250/-(makemytrip.com cancellation fee) i.e, total 1000/- was deducted. But why? Sir I was deliberately harassed and WHY DID THEY INSIST ME AGAIN AND AGAIN TO CANCEL MY TICKET EVEN WHEN THERE WAS AMPLE TIME TO BOARD THE FLIGHT?
It is my earnest request to you sir to see to the problem. I missed my flight due to the negligence of the staff and misled by them unnecessarily and fell severely ill. I suffered an irreparable loss as I could not report Chennai on time. I would request you to allow me the refund of 750/- and take strict action against them for cheating on me or I would be helplessly moving to the media for assistance.
Please please help sir.