SERVICE CHARGE HIKED BY 43.92% WITH IN 14 DAY'S OF CONFIRMATION OF SERVICING FROM THE CUSTOMER
SUBJECT MATTER: I had given my handycam "DCR DVD808E E35" for servicing in sony's authorised service centre at NEOSA ELECTRONICS PVT.LTD,158,S.P. MUKHERJEE ROAD,KOLKATA-26 ON 11/07/12 for it's reported problem in lens associated with DVD, I was informed on 14/07/12 over telephone that it's servicing charge would be Rs.4159 and i should be made an upfront payment of Rs.2000 to continue the process of servicing. When i contacted them physically on 28/07/12 they told me that your servicing charge has increased to Rs,5986 and you will have to pay Rs.3000 in advance instead of Rs.2000 which was promised by them earlier.
My simple question specifically to "SONY INDIA PVT LTD" and it's authorized servicing agent M/S "NEOSA ELECTRONICS PVT LTD" is that , how the servicing charge can increase by a whooping 43.92% (Rs.5986=Rs.4159) with in 14 day's. So far my knowledge as concern it's clearly a case of cheating and needed stringent action from the platform such as yours.
Thanking you,
Dear Sir,
Hope your concern has been resolved now. For further communication on this concern, please get in touch with our service team at 1800-103-7799 or write to us at sonyindia.care@ap.sony.com
Regards,
Sony India Team
Beware of M/s Neosa Electronics Private Limited located at 158, S P Mukherjee Road, Kalighat, Kolkata - 700026, Near Rash Behari Crossing, if you wish to repair or service any of your Sony Products . They are known to swindle customers on two counts.
1. They shall initially give you an expense estimate which they shall shoot up and revise to an extent of 30 to 50% on some pretext or the other, after 3 or 4 days and ask you to pay extra money before work can resume. Personally i did not have any issues in paying the higher amount but despite agreeing to pay the higher amount I am still waiting and waiting to get my device back
2. They shall keep mum and quiet about status on repair of the item and even a simple task shall remain pending for over couple of weeks.
Do not get cheated to pay a high price for a service which is unsatisfactory to say the least.
If Sony Officials wish to followup on this matter please check status of Job no. W11********37 and you would realise the deficinecy in services