Hi,

My self JoiceGeorge i am using a maruthi ritz car (KL-17H 8038), I Would Like to say that I have the problem of Siliencer noice in my Maruti Ritz vxi for second time with in 3 years.i bought new Ritz from popular maruthi Muvattupuzha on 2013 january and after one and half year its silencer starts making noise and i went to popular service center muvattupuzha then they said this is because of bad petrol.and after spending lot of time talking to the manager some how they changed the siliencer unit using the warranty period.

After this issue i changed the petrol pump and again after one and half year the same siliencer noise issue started now, i don't think so this is happend because of petrol becaues i am using another maruthi car which has no issue i think this is some product issue and i went to the same maruthi popular service center muvattupuzha(14/11/14) were i am regularly doing servicing and they do some chekup and at last they said this is also because of bad petrol. i fell in a way they the are avoiding me at that time,Before one week i do the third year service after that the sound came, but now they are saying they cant do any thing in this issue and i met with the manager he is also saying the same. Befor the third year service i changed some other units which make some other noice in front side of cost 2000.

why i am rasing this issue becouse with in 3 years of 20000km i have to change the siliencer for second time of cost 6000 + tax, and there is no guarantee that this will never happen again, this is very bad,why they are not willing to replace the bad product with the new one in free of cost.

I would request you to look into the matter and rectify the problem at earliest.


Name:- Joicegeorge
CarNo:-KL 17H 8038
Address:- Vadakkeveettil(H),Perumballor P.o,Muvattupuzha,Ernakulam,Kerala,India.
Email:- joicegeorge007@gmail.com
Mobile No.:- ********9
Service center Name - MARUTHI SUSUKI POPULAR SERVICE CENTER MUVATUPUZHA
Manufacturing Year :- 2012


--Please enquire why such noise issue should have taken place and assure us.
--Please check the repairs/ replacement done and certify it to be correct. Otherwise, please arrange to correct it
--Please respond to this complaint quickly

Thanks
Joice