Dear Sir / Madam,

I've still not given up hope in resolving my concerns though, I haven't received any reply to my previous mail dt. September 4 ,2010.

The contents of my previous mail is furnished below.


Warm Regards,
Binu



Email sent to :chairmansbi.customer@sbi.co.in,dgm.customer@sbi.co.in
Dated : September 04,2010

Dear Sir / Madam,

I had opened a S.B a/c at your Medical College Campus branch with a
view of being a satisfied customer for ever. To my dismay, this has
been a total failure. Not sure whom to blame !!

I've a very simple request - to grant me transaction rights for Net
Banking. I've been calling various people since opening this a/c for
this purpose. Unfortunately, I'm told they have done their best. Then
who is not doing their job or is it that the software is so complicated
that, it is ir-repairable ???

I've just returned from the branch after having met the manager. She
says she has done whatever instruction was given to her by Mr. Pramod &
still the system is not responding. She gave me a print out of the mail
she had sent to mumbai ( inb.branch/sbg ). I gave her an application to
provide me with a new Net Banking kit to which she said , it'll not
activate either. I asked her for a perfect solution to my concern to
which, she had none. This has pushed me to extreme corners & I have
been very patient all these years & no longer. As such, I requested to
close my a/c to which, I got a very prompt & positive response without
any hesitance - "Please bring your cheque book & the a/c will be
closed". This was the least answer I expected from her !! No effort
what so ever to prevent me from closing the a/c.

Is this what SBI preaches about customer service ? As a customer, my
first point of contact is the respective branch officials headed by the
Branch Manager. They should be the one to sort all the concerns of a
customer in this era of stiff business competition. Rather than, the
customer running from pillar to post to find a solution.

It's all the more annoying when I do not receive any response to my e-
mails except once from Mr.Pramod who had been very helpful when I spoke
to him for the first time. However, my concern is still unresolved.

Whatever the outcome of this mail is, I would highly appreciate a quick
response please. If it's so difficult to provide me with the
transaction rights , I'm all the more happy to close my a/c & move to
SBT, Medical College Branch.

Regards,
Binu K.N