I am writing this this complaint n deep frustration, I had given my SAMSUNG Galaxy Grand Phone model No: GT-I9082MBAINU, Serial no: RF1D20GYT6Y at least 5 or 6 time to Samsung service center in Noida and Greater Noida and still issue did not get resolved.

I had always maintained that there is a hardware issue with this particular peace, but each time service center reset the android software and returned it to me.

I had hardly use this phone from 3rd month of purchase and use it only as a backup phone.

I want to escalate this issue to highest level possible because of pathetic service I had received from Samsung.

I want hardware replaced of this handset so that I can use it properly and should get compensate for Rs. 21,500 which I had invested in this shit from Samsung.

I hope someone will listen to me at least here, I know I will be getting reply to this that please take this phone to service center and our engineer will look into it.

My answer for that it Sir, I had already visited your service center 5-6 times (please check your records and confirm).

So please do not give me this resolution, I am a software engineer and can differentiate between software and hardware problem.

Also, do you have proper grievance steps and email id for Samsung India and world head.

Below is the mail trail which I had sent earlier to Samsung.

Regards
Anoop Benjwal
Ph: ********35



---------- Forwarded message ----------
From: Samsung Customer Support Center
Date: Tue, Aug 6, 2013 at 5:09 PM
Subject: [ANSWER][VOC]Manufacturing Defect
To: anoopbenjwal@gmail.com




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Your question
It seems there is manufacturing defect in my mobile, it is Smasung Galaxy Grand I9082, I did not find the model no in any of the option in your website to register so I am registering my complaint under GT-i9100.

The problem is it get switched off autometically every now and then I took it service center but they just reinstalled the operating system and problem is still there. when I place a small piece of paper in battery then it does not switch off regulalrely but still get swiched off autometically when I place it on table or in my pocket. Request you to advice where should I take this phone so that I can get replacement or it can be repaired. I don''''t think it can be repaired as its faulty piece so request you to provide me the new handset.
Counselor answer
Dear Mr. Benjwal,

We value the importance of information asked and we are here to assist you. We sincerely regret the inconvenience caused to you.

As the mentioned query regarding Samsung mobile model GT-I9082, your mobile needs a physical inspection. Therefore we would request you to visit the nearest Samsung service center and co-ordinate with the Service Engineer present there.

Service Center Name: - Cee Emm Services

Service center address: - sanjay,market 1floor (oppsite shipra mosiac_sector-27,Noida.

The address details of Samsung Service Centers are available at our website also. Please click on the link mentioned below to get more information:

http://www.samsung.com/in/support/location/supportServiceLocation.do?page=SERVICE.LOCATION

Note - Purchase bill / invoice is mandatory for accessing in-warranty services.

We would request you to carry your invoice and 1 photo copy of invoice while visiting service center.

Regards,

Technical Support Team

Samsung India Electronics Pvt. Ltd.

Now, you can also Chat Live on http://livechat.support.samsung.com/LiveChat/customer/nonMemInfo.jsp or find troubleshooting guides on our Website: www.samsung.com/in/support

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Anoop Benjwal