Samsung India - Fraud samsung looting customer by selling duplicate parts in laptop

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prateekshri85 on Dec 28, 2013
Dear sir

I purchased a Samsung laptop (NP300E5X-A0BIN) online through snap deal . WORST LAPTOP never recommend Samsung laptop selling fraud product not has technology on sep-2013, after many issues with snapdeal I got there laptop,
As I received laptop its driver dvd not in working at all complained snapdeal but still not no solution, so I decided to download it from Samsung website,
My problem with Samsung customer care are

I using windows 8 as OS but here was no driver for win 8.
DVD drive hardware issue
Headphone jack has issue not working properly
Laptop is very slow hanging,
Battery performance losses considerably.
Well when I contacted to Samsung customer care they arrange a call back from their technical team. They assit me and said all above problem will solve by our service center engineer visit you soon
But after waiting of 15 days there is no visit of their engineer I called them again, again technical team called me back and assure me that this time they will visit and give the driver for windows- 8 and also check for hardware issues

But surprise that is still here is no visit I download driver from Intel site and thorough many cites but no response. Called many times but no solution, finally I stopped calling .
But because I am not getting drivers and this third quality laptop creating many problems
I again called Samsung customer care and their technical team senior mr santosh called me back, and said your complain is closed, I asked how it could be close while here is no visit from you engineer

After one hour long conversation they taken in line responsible customer care but that customer care said my cell number was unreachable, due to this we closed the complain, I replied that my both no running I am receiving call in both number ever if I my number is unreachable than how your technical team calling me back, but those fraud not ready to accept
Even that much delay they are changing there statement now they telling you purchased a DOS based laptop so we can not warrant about software.
I asked why they assuring me from last 4 month that your problem will be solve driver, we will provide you driver, I downloaded about 10GB driver from there, Intel, amd and many sites even from their software update but still driver showing incompatibility issues
Now I asked that as per their pervious statement give me driver and solve other problem, they said who gave you those statement give me name of person, I noted the name to whom I talk.
But they not ready to help me said that this service will be chargeable to me,
So what is compensation for my problem and their fraud from last four month
Closing my complain without assenting me.
Changing their statement again and again.
Why their service center not visiting to me.
I asked whatever they said not cover within warranty
Service engineer not visited after of 4 month of complain.
Mailed many times also.

What is compensation and solution for my problem?
Today 28 December I received the call from service center no-********00, that rude person behaving as I did a very big mistake by complaining about laptop.
I said my to him
He said they cant do any thing and we are cancelling your call, we don’t care that what you are facing from 4 or 5 months, its not my issue .
And at the time of call he said someone to cancel my call as ye no pe call cancel karo
And behaved as he is very vip who called me, and I should not argument with him
Laptop purchase on 11-sep-2013 and already complained snapdeal to this, but snapdeal compensate me
but samsung person even not ready to hear, as ab to kharid chuke kya kar loge ab

worst customer value
I will never purchase any samsung product

Please don’t purchase any laptop of Samsung they have poor quality and not having technology laptop has many issues can be comparable with established laptop companies
They just looting customer

Thanks & regards
Prateek Shrivastava
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