Protronics - Sale of a Defective Product on Board
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Complaint by: Raj Johri on October 15, 2014, 4:36 pm in Consumer Electronics

I purchased one PLUGS portable sound system on board Indigo Flight 6E 291 on 30th September 2014 vide receipt no.703070 dated 30.09.2014. I regret to inform you that the system has stopped functioning suddenly. I am shocked and surprised. I feel cheated. Please take necessary action in the matter to replace the faulty piece. I am a regular flier on Indigo and am dismayed the the Airlines sells substandard merchandise to unsuspecting fliers. It was a sealed box and I could not open and check it since it would have interfered with the signal system of the Aircraft.

Complainant's Goal: Replacement of the faulty piece or full refund
Complainant's Target: Protronics
Complaint Location: IndiaWest Bengal
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