Dear sir,
We are sorry to inform you that we have been to your Meeting at bhubaneswar at hotel Z international at jaydev vihar, bhubaneswar with my wife.
We finalized the membership & paid Rs. 50000/- cheque of Hariom Goyal savings a/c of Allahabad bank cheque no. 033738 drawn from by bank on 09.02.2017.as full & final paymenmt for one time.
Tii date we have not received any communication regarding our membership nor your Mr. sanjay Sathpathy ph no- ********30 nor Mr. rakesh giri ph no-0********24 , to whome tried to connect are responding us.
Hope your company is a civilized & reputed co. we hope this our amount will not fulfill your wanting .
Hope you will clear the matter immediately.
Regards,
Hariom Goyal
********60
Email - I.D- sh.hariom@gmail.com
I bought the membership from there Grand Mall office in Gurgaon on 26th June. They told me that, we are giving you Holiday Ownership where we will give you the booking in 48 hours (As all these resorts are only booked for the members). Below are the wrong commitments which these guys made in the email and immediately when i asked the booking they denied. Below are some pointers.
- Mountain club committed for booking before 48 hours which they denied later and put the conditions around Season and Availability.
- Mountain club throughout committed to me about multiple bookings using my membership which they denied when i asked the same by saying that, I am only eligible for one room booking and even dropped the phone without even listening
- Mountain club told me that RCI fees is Rs 8500 but when i checked with RCI customer care they told me its Rs 9280. They are saying its because of GST. Even if the emails send to me on 1st July mention about Rs 8500 only.
- Mountain club told me that through RCI i can made the booking even for less than 7 days but in actual RCI does not book less the 7 days in one time.
- They told me about the 35 properties of Mountain club and its affiliates but in actual they only 26 properties, they send me the list
- when i am asking for cancellation then they are deducting Rs 25000,. The Agreement does not even say anything about the tax deduction and when i have not even availed any services, still they are deducting the money.
I do have these commitments in email and they even denied the same in writing. I have send there emails and other documents to my friend in the press. Please send me your complaints as well. I have consolidated the complaints from some people and send to Press. if you also want to join, please do send me your issue at piyushmangal11@gmail.com.
You can file a consumer complaint with the district consumer forum, Delhi and can claim a refund as no merchant can deny the refund under state laws of India.