AKAL UPMA - Regarding Charging exess payment by generating new PNR
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Complaint by: Gurdip Singh on February 14, 2013, 12:07 pm in Airlines

I book a ticket by calling your online booking no ********38 PNR NO. CNRDDS from Singapore to delhi for 15th March and return 7th April from Delhi. I call at the same No For payment of INR 40128. The person who generate this booking PNR no. Explain me that if you use overseas Credit Card you must be traveller. So you arrange Payment from India. That is why he book my ticket in Indian Currency. When I arrange Credit Card of My son Barjinder Singh from Chandigarh and call at the same No. ie. ********838, The executive who talk to me do not tell me that he is Generating New PNR No. I tell him about my old booking and give him my Booking reference No CNRDDS. and explain him that I am paying INR40128. I do not know why he generate new PNR No. RW54CT for Rs. 42411.76. When one person explain me about International payment policy why I should book my ticket in SGD. It is not fare for Frequent traveller. 2300 INR does not matter but it show negligence of your staff. Please check OUR conversation during both booking and refund my overcharged payment.

Thanking you

Complainant's Goal: Refund my Excess charged payment
Complainant's Target: AKAL UPMA
Complaint Location: IndiaPunjabRupnagar
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