Snapdeal.com - Refund my money and my extra charge
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Complaint by: on November 12, 2013, 6:14 pm in Online Shopping

I ordered TSX Exquisite Black Jacket from snapdeal.com,
order ID 1313040159, price Rs 699
using SBI Internet Banking through
online shopping on 8th October 2013.
They told me they despatched on 17th
October 2013 and they gave me a
guarantee to deliver me on 22nd
October 2013. But they did not deliver
me on 22nd October 2013. I called the
snapdeal customer care on 23rd
October, they told me they will refund
my money within 7 days from the date
of 23rd October 2013. I did not my
money or goods till date. I called the
customer care many times. I claimed to
give me back my money Rs 699+ Rs
207 (10%/week x 3 weeks)+ Rs 94(my
phone bill for contacting Snapdeal) =Rs
1000 because they lied please help me
as soon as possible

Complainant's Goal: refund my money and to pay me my extra charge
Complainant's Target: Snapdeal.com
Complaint Location: IndiaMizoram
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Recent Comments
1.
Thu, 14 Nov 2013 - Business Reply from - snapdeal (Snapdeal.com)

Dear Sir/Madam,

Sorry for the inconvenience. This is to inform you that your concern listed 12 Nov 2013 has been noted and our team is working on it. For any further clarifications, please write to us at writetous@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team