To,
Sh. Osamu suzuki, Sh. Shinzo Nakanishi,Sh. Michio Suzuki, Sh. T Kobayashi, Sh. M Osada, Sh.T Hasuike,
Sh. Amal Ganguli, Sh. Davinder Singh, Sh. Davinder Singh Brar, Sh. Hirofumi Nagao, Sh.R C Bhargava
Sh. KazuhikoAyabe, Sh. Keiichi Asai, Sh. Kenichi Ayukawa, Sh.Kinji Saito, Sh.Manvinder Singh Banga,
Sh.Pallavi Shroff, Sh.S Ravi Aiyar, Sh.Shuji Oishi, Sh.Tsunea Ohashi, Sh. Tsuneo Ohashi,
Sh. S Nakanishi, Sh.Kenny John Mathew,Sh.Kenichi Ayukawa,Sh.Osamu Suzuki, Sh.Mohit Arora
,Mr. Kenichi Ayukawr,Mr. Tsuneo Ohashi,Mr. Kazuhiko Ayabe,Mr. Amal Ganguli,Mr. D. S. Brar,Mr. Keiichi Asai,Mr. Osamu Suzuki,Mr. Kinji Saito,Ms. Pallavi Shroff
Directors, Chairman, Managing Director,CEO,Managing Executive Officer (Engineering/ Production/Supply Chain) ,board of directors of Maruti Suzuki India Limited (MSIL), GM SERVICE MSIL, GM CUSTMER CARE MSIL, OPERATION MNG. MSIL,ZSM MSIL, RSM MSIL, TSM MSIL, ASM MSIL, G/E/ZZ_Sercomp, (SR3),RON1/E/PROI_Kaur Tanveet, (SNZ), RON1/Thakur Ashish, MGR(SNZ),DPM (RMK) MSIL, DVM (MKT) MSIL,MSSD Naraina, MSM Okhla/Gtk, Dinesh Kumar
(Asst. Manager-Customer Care)
Maruti Sales & Service (Delhi
MD RANA MTR.,VP RANA MTR.GM SALES RANA MTR.,GM SER. RANA MTR.
JOINT SECRETARY TRANSPORT DEPARTMENT,MARUTI SUZUKI INDIA LIMITED ,GURGAON CHAIRMAN AUTOMOBILE MANUF.ASSO.,Indian auto industry, Geoff Broderick, Vice President (VP) and General Manager (GM), JD Power Asia Pacific, Mohit Arora, Executive Director, JD Power Asia Pacific,
Maruti Suzuki,Suzuki Motor Corporation (SMC)
300, takatsuka-cho,minami-ku
Hamamatsu city
Japan 432-8611
Liu Xingti
Manager, Corporate Communications, J.D. Power Asia Pacific
+65-********
xingti_liu@jdpower.com.sg
8 Shenton Way
#44-02/03/04
Singapore 068811, Singapore
John Tews
Director, Media Relations, J.D. Power and Associates
(248) 680-6218
john.tews@jdpa.com
5435 Corporate Drive
suite 300
Troy, Mich, USA 48098
Secretary General
Federation of Automobile Dealers Associations
805, Surya Kiran, 19, Kasturba Gandhi Marg New Delhi 110 001
National Automobile Dealers Association
8400 Westpark Drive
McLean, VA 22102
(703) 821-7000 or (800) 252-6232
Subject : Problems in DL1C N 4075 EECO Automobile Complaints, CAR Complaints Consumer Complaint About Car, Maruti Suzuki, Delhi
Respected sir,
Before putting up my Request I would like to Appries with few facts for your kind Consideration :-
With Due Respect I MANOHAR LAL (SENIOR CITIZEN), I have Purchased Maruti Eeco 5str. Cng Ac Htr , Againt Purchase Order No----, Reg.no.-DL 1C N 4075-Chassis no.-230761--,Dtd -04/10/11-- from M/s-RANA MOTORS-- new delhi.
Maruti Name is a well known Brand Name in the Automobile Market. People like you plays a Significant role in the Development of the Maruti because of which Maruti Stands at First Rank for the Thirteen Time.
But there are also its Rivals who works in your Organisation . as a loyal Customer of Maruti ,i would like to Inform you about the same people.some employees of Maruti Authorised Dealers /Workshop Harsash and Misbehave with their Customers .some Words use.
The Movement I Started Driving the Above Regn. No-DL 1C N 4075--- Vehicle , There was an Abnormal Noise & Some Many Problem.
At the Initialstage the Noise & some Problems was Bearable,but with Passage of time the Noise & some Problems become so Unbearable .
This complaint of Noise & some Problems was Coming During Driving was Brought in the Notice of DD Mtr.v.pur,Rana Mtr.v. pur,MSM okhla,MSSD Naraina & also MSIL Gurgaon at the time the vehicle mileage was 100km only.
I have Infome to the Compaints Several Times. But after my Vehicle Service,Repeated Visit, Telephonic and Reguler Complaints Highlighting the Same Complaints no Responce at MSIL & other Authorized Workshop,Noise and some Problems Still Persisted or Could not be Rectified or Only Forced me to Give an ok Report Mentioned in Every bill Remark Colum.(Vehicle Check found ok,Normal,Check with Custmer)
They also said to many times MSIL Enginners are Coming from factory after Fifteen days.but no Results. After fifteen days did not call,no Intimation.but Dispite all my Pleadings the Defect/Problems in the Vehicle was till date not Rectifyed After 38 Times, No Satisfactory Answer was Given to me.Even I Left My Vehicle for ( 2) to (4) Days in Workshop
This is not the Good Customer Service ,we are not Satisfied with this at all. We Respect the Maruti as A Customer. I know your Company is well known for the QUALITY AND RELIABILITY of its goods & services,so I have no hasitation in writing to you but i very DISSATISFIED with the VEHICLE and SERVICES.Still same above Mentioned Problems Running in my vehicle
Kindly HELP me out from These and Advise us what we should do in this Metter ?
Which is Indeed Regrettable and Highly Unbusiness like but any MSIL Autorized Workshop was Dereliction of Dutyand Failure to Rectify the same I am Suffered Losses/Incurred also Unbearable Expenses
Now ,as I have Brought the fact in front of you .Also I Request to Many Time for This Complaints at MSIL Authoriesd Workshop.
That the Vehicle is Having Noise and Some Complints /Defect from the date of Purchase(is a Manufacturing faults).
I Hope you Understand my Problem and take the Action with the Solution as soon as Possible.
NOTE :- FROM INITIAL PHASE MY VEHICLE MAKING FEW TROUBLE (Complints /Defect ) FROM THE DATE OF PURCHASE SUCH AS :- MAJOR PROBLEMS / MANUFACTURING TIME FAULTS.
1-ENGINE NOISE IN COLD CONDITION
2-ENGINE MISSING AT IDEL POSSION (BOTH FUEL)
3-STEERING NOISE ON RUUGH ROAD
4-HUMMING NOISE – REAR SIDE
5- DOOR NOISE -ALLWAYS
6- STEERING VIBRATE AT LOW SPEED (AUTOMATIC VEHICLE TURN TO LEFT SIDE)
7- DUG DUG NOISE ON REAR SIDE(60 TO 80 SPEED)
8-FRONT SIDE NOISE
9-TYRE WEAR
10-KIR KIR NOISE FROM ENGINE CAMPARTMENT AND OTHER
11-FRONT BOTH SEAT NOISE
12-BOTH SEAT BELT NOT WORK PROPERLY
13-LATE STARTING PROBLEM
14-AVRAGE LOW
Thanking you and Waiting for favourable Reply.
REGARDS,
MANOHAR LAL
Dated- 18/03/2013 ********89
lalmanohar086@gmail.com
Copy to :- Asahi India Glass Limited
Citicorp Maruti Finance Limited
Mayanmar Suzuki Motor Company
Maruti Countrywide Auto Financial Services Private Limited
Pak Suzuki Motor Company Limited
SKH Metals Limited
Subros Limited
Suzuki Motor Corporation
Suzuki Motorcycles Pakistan Limited
Suzuki Motor (China) Investments Company Limited
Suzuki Powertrain India Limited
Vietnam Suzuki Corporation
History - DL 1C N 4075

DATED JC OPEN JOBCARD NUMBER MILEAGE/KM BILG. DTD.
3/2/2013 JC12205776 25260
11/1/2013 JC12201886 24111 SAME
27/12/12 JC12199297 23353 "
26/12/12 JC12031601 23242 "
17/12/12 JC12197383 23113 21/12/12
4/12/2012 JC12194916 22441 6/12/2012
25/11/12 JC12193060 22022 SAME
22/11/12 JC12192526 21985 24/11/12
18/11/12 JC12026909 21779 SAME
11/11/2012 JC12026254 21412 "
5/11/2012 JC12025632 21101 "
19/10/12 JC12023851 20097 "
17/09/12 JC12020177 18256 19/09/12
14/09/12 JC12012213 18126 SAME
8/9/2012 JC12011768 17861 "
5/9/2012 JC12018748 17711 "
25/08/12 JC12017569 16788 "
20/08/12 JC12017029 16715 24/08/12
10/8/2012 JC12015906 15867 SAME
8/8/2012 JC12015679 15731 "
30/07/12 JC12014890 13300 "
25/06/12 JC12010738 13237 "
31/05/12 JC12007548 11938 "
14/05/12 JC12005442 11208 17/05/12
14/05/12 JC12005362 11207 SAME
4/5/2012 JC12004059 10790 "
20/03/12 JC11041979 7508 "
18/03/12 JC11041743 7450 "
14/02/12 JC11038052 5444 "
29/01/12 JC11036143 4929 "
28/12/11 JC11032637 3449 "
10/12/2011 JC11017933 3320 "
2/12/2011 JC11029703 2516 "
28/11/11 JC11029274 2260 "
23/10/11 JC11024992 871 "
12/10/2011 JC11023677 663 "
5/10/2011 JC11014667 100 "

If it’s a new car and still under warranty, why are we facing these problems?
Is it the technical fault or manufacturing fault?
What guaranty I have that I wont face this problem again in the future?
If something major would have happened to the car our lives would have been lost. Who will be responsible for this?
We were not able to attend the marriage function because of this incident.
What is the solution for this or what advice you have for us regarding this fault?
My vehicle last time visit M/S MSSD NARIANA dated 22/03/2013,job no.-jc12214202, service advisor - Mr. Dinesh.
All problemes are still continue, not solved by MSSD NARINA, My MSIL Complaint No.-1- 3514238464 dated 23/03/2013., 2 - 1022401308 dated 28/03/2013 by phone.
Complaint ID: 46837 2013-03-01 Posted by: MANOHAR LAL
Your Complaint Code is:46837. Please note this down.
"You will need the Complaint Code to check status of your complaint."http://www.complaints-india.com/46837/thanyou.html