UNMIs - Poor reservation system and inconvenience in flight schedule
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Complaint by: Nadeem Mushtaq on November 1, 2010, 2:15 pm in Law and Civil Rights

Dear Sir / Madam

I booked by flight from Khartoum - Bahrain - Islamabad (8Oct) and back (28 Oct having transit of 26 Hrs in Bahrain and for khartoum on 29 Oct 2010). My way to Islamabad went fine. On return flight once reached Bahrain, as per bording pass issued on ISD international and tkt, i had to stay in Bahrain for 26 Hours for which i already had coordinated with my family firends and planned my leave accordingly. On reaching Bahrain, once contacted Gulf Staff on duty, refused to give me stay, instead issed a new boarding pass of same day i.e 29 Oct 2010. If flight was available same day why i was not given initially whereas the plane was almost empty as compare to its capacity?. Dear sir / madam this caused me inconvenience in foolowing ways:

a. Lost 2 x Precious and rear leave days.
b. Forcing me to cancel my all committments planned and coordinate in Bahrain thus giving mental agony and financial losses. Above loosing my words with my family friends.
c. Causing miscoordination by reaching earlier in Khartoum which also resulted in finnacial losses.

Sie/madam, the details of my tkts are:

*DZBECE«
1.1MUSHTAQ/NADEEM MR
1 GF 704L 08OCT F*KRTBAH HK1 2000 2320 HRS /E
2 GF 770L 09OCT J BAHISB*HK1 0010 0545 HRS /E
3 GF 771M 28OCT Q ISBBAH HK1 0655 0845 HRS /E
4 HTL GF 28OCT Q PN1 BAH/OUT29OCT GULF/DUE LONG CONX/STPC/SG LPD
5 GF 703M 29OCT F BAHKRT HK1 1535 1900 HRS /E TKT/TIME LIMIT
1.T-04OCT-KRT4SAH
2.TE 0********6423 MUSHT/N SYSSYS 0810/06JUL*
3.TE 0********3074 MUSHT/N KRT4SAH 0924/04OCT VCR COUPON DATA EXISTS *VI TO DISPLAY TICKETING DATA EXISTS - *T TO DISPLAY FARE - PRICE RETAINED SEATS/BOARDING PASS
1 704L 08OCT KRTBAH HK 10A NW 1.1 MUSHTAQ/NADEEM MR
2 770L 09OCT BAHISB HK 24A NW 1.1 MUSHTAQ/NADEEM MR
3 771M 28OCT ISBBAH HK 23A NW 1.1 MUSHTAQ/NADEEM MR
5 703M 29OCT BAHKRT HK 9A NW 1.1 MUSHTAQ/NADEEM MR (Whereas i travelled on 28 Oct 10)
GF FACTS
1.OSI GF CTCP EXT 7066 0********0 QUAIDSTHEFIRST GMAIL.COM
2.OSI GF CTCP OLYMPIA TRL C/O NILAY 092190-7564 NILAY.GANDHI
OLYMPIASD
3.OSI GF .COM
4.OSI GF CTCT KRT 183 780092 9 LINES OLYMPIA TRAVEL AGENCY ‡


*VCR2«
VIRTUAL COUPON RECORD
0********3074 NAME-MUSHTAQ/NADEEM MR
TTL NBR OF CPNS- 4 DATE OF ISSUE-04OCT10 PNR-DZBECE 06JUL10
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 GF 704 L 08OCT KRTBAH 2000 OK LEE3MSD1 OK
2X GF 770 L 09OCT BAHISB 0010 OK LEE3MSD1 OK
3O GF 771 M 28OCT ISBBAH 0655 OK MEE3MSD1 OK
4X GF 703 M 29OCT BAHKRT 1535 OK MEE3MSD1 OK

FARE SDG 1148.00 TAX PD 326.00YQ TAX PD 54.00SD TAX
4.00SD TOTAL SDG 89.00A

FARE CALC KRT GF X/BAH GF ISB M/IT GF BAH GF KRT M/IT END

FORM OF PAYMENT-A/C 89.00
FOP-A/C CASH
DATE OF ISSUE-04OCT10 ISSUED AT-KRTTR KRT SAH
EXCH-0********6423/A
EXCH- FOP-EFCASH
ORIG TICKET NBR-0********6423 DATE/PLACE OF ISSUE-06JUL10/KRT
ENDORSEMENTS/RESTRICTIONS-


******************************************************
Nilay Gandhi | Counter Staff
Independently owned and Operated by Olympia Travel Agency
Phone: +249 92190-7564
nilay.gandhi@olympiasd.com | www.olympiasd.com

Complainant's Goal: I want my tkt half fare back
Complainant's Target: UNMIs
Complaint Location: IndiaBahrain
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